{"count":334,"next":null,"previous":null,"results":[{"id":1609548,"title":"Scheduled Maintenance in CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete.\nThank you for your understanding and continued support.","start_time":"2026-10-11T01:30:00Z","end_time":"2026-10-11T02:30:00Z","scheduled_start_time":"2026-10-11T01:30:00Z","scheduled_end_time":"2026-10-11T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"},{"component":"248795","new_status":"UM"},{"component":"250004","new_status":"UM"},{"component":"250100","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1609599,"title":"Email Delivery issues to Microsoft recipients","description":"We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform.\n\nWe are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.","start_time":"2026-09-04T07:45:00Z","end_time":"2026-09-04T14:47:40Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64672","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64704","new_status":"PD"},{"component":"249829","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1609556,"title":"Scheduled Maintenance in CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete.\n\nThank you for your understanding and continued support.","start_time":"2026-09-27T02:30:00Z","end_time":"2026-09-27T03:30:00Z","scheduled_start_time":"2026-09-27T02:30:00Z","scheduled_end_time":"2026-09-27T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"249999","new_status":"UM"},{"component":"250103","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1609458,"title":"Scheduled Maintenance in CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete.\nThank you for your understanding and continued support.","start_time":"2026-09-20T01:30:00Z","end_time":"2026-09-20T02:30:00Z","scheduled_start_time":"2026-09-20T01:30:00Z","scheduled_end_time":"2026-09-20T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"250003","new_status":"UM"},{"component":"250104","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1609498,"title":"Degraded Performance in CRM","description":"We experienced an issue accessing the Analytics Reports section within the dashboard between 9:32 AM to 10:48 AM, and from 11:14 AM to 11:48 AM. Our team investigated the issue and successfully resolved it. The service has been restored and is functioning as expected.","start_time":"2026-08-25T04:02:00Z","end_time":"2026-08-25T06:18:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64688","new_status":"PD"},{"component":"187918","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1609409,"title":"Issue in loading the chatbot","description":"A subset of customers experienced an issue with loading chatbot. The issue has been resolved, and all services are now operating normally.","start_time":"2026-08-12T23:28:00Z","end_time":"2026-08-13T03:10:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64664","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1609339,"title":"Scheduled Maintenance in CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete.\nThank you for your understanding and continued support.","start_time":"2026-08-28T13:30:00Z","end_time":"2026-08-28T14:30:00Z","scheduled_start_time":"2026-08-28T13:30:00Z","scheduled_end_time":"2026-08-28T14:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"246404","new_status":"UM"},{"component":"248791","new_status":"UM"},{"component":"250000","new_status":"UM"},{"component":"250099","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1609338,"title":"Scheduled Maintenance in CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete.\nThank you for your understanding and continued support.","start_time":"2026-08-21T02:30:00Z","end_time":"2026-08-21T03:30:00Z","scheduled_start_time":"2026-08-21T02:30:00Z","scheduled_end_time":"2026-08-21T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"249817","new_status":"UM"},{"component":"249823","new_status":"UM"},{"component":"249829","new_status":"UM"},{"component":"249835","new_status":"UM"},{"component":"249842","new_status":"UM"},{"component":"249849","new_status":"UM"},{"component":"249856","new_status":"UM"},{"component":"249863","new_status":"UM"},{"component":"249870","new_status":"UM"},{"component":"249876","new_status":"UM"},{"component":"249883","new_status":"UM"},{"component":"249888","new_status":"UM"},{"component":"249893","new_status":"UM"},{"component":"249900","new_status":"UM"},{"component":"249904","new_status":"UM"},{"component":"249910","new_status":"UM"},{"component":"249913","new_status":"UM"},{"component":"249917","new_status":"UM"},{"component":"249921","new_status":"UM"},{"component":"249925","new_status":"UM"},{"component":"249930","new_status":"UM"},{"component":"250001","new_status":"UM"},{"component":"250101","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1609300,"title":"Performance degraded issue in  CRM","description":"We are currently experiencing performance issues impacting contact import and bulk update operations. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.","start_time":"2026-08-05T05:48:00Z","end_time":"2026-08-05T07:53:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"250104","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1609285,"title":"Issue in FreshworksCRM","description":"All contact and sales account crud operations got failed. Our engineering team is working on it with high priority and we will keep you posted with further updates.","start_time":"2026-08-04T20:39:00Z","end_time":"2026-08-04T20:51:13Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64658","new_status":"PO"},{"component":"64674","new_status":"PO"},{"component":"248793","new_status":"PO"},{"component":"250003","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1609134,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-08-16T02:30:00Z","end_time":"2026-08-16T03:30:00Z","scheduled_start_time":"2026-08-16T02:30:00Z","scheduled_end_time":"2026-08-16T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"},{"component":"248795","new_status":"UM"},{"component":"250004","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608974,"title":"Degraded Performance in Freshworks CRM","description":"We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.","start_time":"2026-07-21T15:14:00Z","end_time":"2026-07-21T15:17:23Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64689","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"250004","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608949,"title":"Degraded Performance in Freshworks CRM","description":"We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.","start_time":"2026-07-20T14:45:00Z","end_time":"2026-07-20T16:38:05Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64689","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"250004","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608914,"title":"Issue with Third-Party Service Provider","description":"We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.","start_time":"2026-07-19T07:40:00Z","end_time":"2026-07-19T09:23:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64658","new_status":"PO"},{"component":"64670","new_status":"PO"},{"component":"64691","new_status":"PO"},{"component":"64710","new_status":"PO"},{"component":"249842","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608787,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2026-07-26T04:30:00Z","end_time":"2026-07-26T09:30:00Z","scheduled_start_time":"2026-07-26T04:30:00Z","scheduled_end_time":"2026-07-26T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"249904","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608786,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2026-07-25T04:30:00Z","end_time":"2026-07-25T09:30:00Z","scheduled_start_time":"2026-07-25T04:30:00Z","scheduled_end_time":"2026-07-25T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"249904","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608741,"title":"Scheduled maintenance in CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-08-02T02:30:00Z","end_time":"2026-08-02T03:30:00Z","scheduled_start_time":"2026-08-02T02:30:00Z","scheduled_end_time":"2026-08-02T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"249999","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608731,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-07-26T01:30:00Z","end_time":"2026-07-26T02:30:00Z","scheduled_start_time":"2026-07-26T01:30:00Z","scheduled_end_time":"2026-07-26T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"250003","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608460,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-07-19T11:30:00Z","end_time":"2026-07-19T12:30:00Z","scheduled_start_time":"2026-07-19T11:30:00Z","scheduled_end_time":"2026-07-19T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"246404","new_status":"UM"},{"component":"248791","new_status":"UM"},{"component":"250000","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608453,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-07-12T02:30:00Z","end_time":"2026-07-12T03:30:00Z","scheduled_start_time":"2026-07-12T02:30:00Z","scheduled_end_time":"2026-07-12T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"249817","new_status":"UM"},{"component":"249823","new_status":"UM"},{"component":"249829","new_status":"UM"},{"component":"249835","new_status":"UM"},{"component":"249842","new_status":"UM"},{"component":"249849","new_status":"UM"},{"component":"249856","new_status":"UM"},{"component":"249863","new_status":"UM"},{"component":"249870","new_status":"UM"},{"component":"249876","new_status":"UM"},{"component":"249883","new_status":"UM"},{"component":"249888","new_status":"UM"},{"component":"249893","new_status":"UM"},{"component":"249900","new_status":"UM"},{"component":"249904","new_status":"UM"},{"component":"249910","new_status":"UM"},{"component":"249913","new_status":"UM"},{"component":"249917","new_status":"UM"},{"component":"249921","new_status":"UM"},{"component":"249925","new_status":"UM"},{"component":"249930","new_status":"UM"},{"component":"250001","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1608313,"title":"Performance degradation in Freshworkscrm","description":"We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.","start_time":"2026-06-22T13:35:00Z","end_time":"2026-06-22T14:25:32Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"},{"component":"64682","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64687","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64690","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64700","new_status":"PD"},{"component":"64702","new_status":"PD"},{"component":"64703","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"176386","new_status":"PD"},{"component":"181066","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"188153","new_status":"PD"},{"component":"188618","new_status":"PD"},{"component":"190170","new_status":"PD"},{"component":"248795","new_status":"PD"},{"component":"250004","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608259,"title":"Degraded Performance in Analytics","description":"We experienced intermittent issues impacting Analytics access for some users. The issue has been identified and resolved, and all Analytics services are now operating normally.","start_time":"2026-06-21T07:41:00Z","end_time":"2026-06-21T08:06:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188006","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608187,"title":"Investigating WhatsApp Onboarding Integration Issues","description":"We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.\n\nAt this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.\n\nOur team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.","start_time":"2026-06-17T16:06:00Z","end_time":"2026-06-17T22:59:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64669","new_status":"PD"},{"component":"64671","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64706","new_status":"PD"},{"component":"249856","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608139,"title":"Investigating WhatsApp Issues with outgoing messages","description":"We are currently experiencing issues with outgoing message delivery on WhatsApp channels. This is due to an ongoing issue with a third‑party provider supporting WhatsApp message delivery.\nOur team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible.","start_time":"2026-06-15T18:36:00Z","end_time":"2026-06-15T22:51:20Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183495","new_status":"PO"},{"component":"183496","new_status":"PO"},{"component":"183497","new_status":"PO"},{"component":"183498","new_status":"PO"},{"component":"192624","new_status":"PO"},{"component":"249910","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608129,"title":"Degraded Performance in Freshworkscrm","description":"We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.","start_time":"2026-06-15T13:51:00Z","end_time":"2026-06-15T14:30:57Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64689","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64700","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"250004","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608105,"title":"Investigating WhatsApp Onboarding Integration Issues","description":"We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.\n\nAt this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.\n\nOur team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.","start_time":"2026-06-14T13:57:00Z","end_time":"2026-06-14T18:13:15Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64669","new_status":"PD"},{"component":"64671","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64706","new_status":"PD"},{"component":"249856","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607910,"title":"Investigating WhatsApp Onboarding Integration Issues","description":"We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.\nAt this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.\nOur team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.","start_time":"2026-06-08T06:54:00Z","end_time":"2026-06-11T22:15:56Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64669","new_status":"PD"},{"component":"64671","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64706","new_status":"PD"},{"component":"249856","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1608030,"title":"Issues Affecting Meta Channels","description":"Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.","start_time":"2026-06-12T13:38:00Z","end_time":"2026-06-12T17:00:41Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183495","new_status":"PO"},{"component":"183496","new_status":"PO"},{"component":"183497","new_status":"PO"},{"component":"183498","new_status":"PO"},{"component":"249910","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607620,"title":"Instagram media comment inflow is impacted","description":"We are currently investigating an issue affecting the Instagram media comments inflow, where end users attaching media in comments will not be visible in product. There is no impact to the text messages being sent as comments. Our team is actively working with the service provider to determine the root cause. We’ll keep you informed of any updates.","start_time":"2026-05-23T00:00:00Z","end_time":"2026-05-26T22:34:03Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183495","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"249910","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607582,"title":"Performance Degradation in EU Region","description":"We experienced a service disruption in the EU Central region due to an issue with one of our third-party service providers, which impacted product functionality. The issue has now been fully resolved, and all services are operating normally. We will continue to monitor the situation closely.","start_time":"2026-05-20T15:03:00Z","end_time":"2026-05-20T15:15:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183496","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607473,"title":"Investigating WhatsApp Onboarding Integration Issues","description":"We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.\n\nAt this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.\n\nOur team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.","start_time":"2026-05-16T13:51:00Z","end_time":"2026-05-20T17:53:30Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64669","new_status":"PD"},{"component":"64671","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64706","new_status":"PD"},{"component":"249856","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607455,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2026-05-31T04:30:00Z","end_time":"2026-05-31T09:30:00Z","scheduled_start_time":"2026-05-31T04:30:00Z","scheduled_end_time":"2026-05-31T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181066","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1607454,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2026-05-30T04:30:00Z","end_time":"2026-05-30T09:30:00Z","scheduled_start_time":"2026-05-30T04:30:00Z","scheduled_end_time":"2026-05-30T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1607328,"title":"Performance issue with Search service","description":"We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.","start_time":"2026-05-11T14:30:00Z","end_time":"2026-05-11T19:44:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64707","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607250,"title":"Issue with Third-Party Service Provider","description":"We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.","start_time":"2026-05-07T23:48:00Z","end_time":"2026-05-08T01:50:14Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"OP"},{"component":"64682","new_status":"OP"},{"component":"64684","new_status":"OP"},{"component":"64687","new_status":"OP"},{"component":"64689","new_status":"OP"},{"component":"64690","new_status":"OP"},{"component":"64691","new_status":"OP"},{"component":"64700","new_status":"OP"},{"component":"64702","new_status":"OP"},{"component":"64703","new_status":"OP"},{"component":"64707","new_status":"OP"},{"component":"64708","new_status":"OP"},{"component":"136012","new_status":"OP"},{"component":"176386","new_status":"OP"},{"component":"181066","new_status":"OP"},{"component":"183498","new_status":"OP"},{"component":"188006","new_status":"OP"},{"component":"188153","new_status":"OP"},{"component":"188618","new_status":"OP"},{"component":"190170","new_status":"OP"},{"component":"248795","new_status":"OP"},{"component":"250004","new_status":"OP"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1607221,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-05-23T04:30:00Z","end_time":"2026-05-23T05:30:00Z","scheduled_start_time":"2026-05-23T04:30:00Z","scheduled_end_time":"2026-05-23T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"136013","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1607038,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-05-16T04:30:00Z","end_time":"2026-05-16T05:30:00Z","scheduled_start_time":"2026-05-16T04:30:00Z","scheduled_end_time":"2026-05-16T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64702","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"136012","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1606865,"title":"Workflow Performance Issues","description":"We are currently observing performance issues affecting workflow automations. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible.","start_time":"2026-04-23T13:00:00Z","end_time":"2026-04-23T15:37:45Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"249999","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1606850,"title":"Partial outage due to third party service","description":"We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.","start_time":"2026-04-23T03:26:00Z","end_time":"2026-04-23T04:36:35Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PO"},{"component":"64682","new_status":"PO"},{"component":"64684","new_status":"PO"},{"component":"64687","new_status":"PO"},{"component":"64689","new_status":"PO"},{"component":"64690","new_status":"PO"},{"component":"64691","new_status":"PO"},{"component":"64700","new_status":"PO"},{"component":"64702","new_status":"PO"},{"component":"64703","new_status":"PO"},{"component":"64707","new_status":"PO"},{"component":"64708","new_status":"PO"},{"component":"136012","new_status":"PO"},{"component":"176386","new_status":"PO"},{"component":"181066","new_status":"PO"},{"component":"183498","new_status":"PO"},{"component":"188006","new_status":"PO"},{"component":"188153","new_status":"PO"},{"component":"188618","new_status":"PO"},{"component":"190170","new_status":"PO"},{"component":"248795","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1577475,"title":"Service Disruption in Middle East Region","description":"Due to ongoing AWS infrastructure issues in the UAE, Freshworks is migrating impacted customer data to a secure European facility. For full details and next steps, visit our Community post: \nhttps://freshworks.com/medc-bcp","start_time":"2026-03-02T05:22:00Z","end_time":"2026-04-20T13:30:56Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"192609","new_status":"MO"},{"component":"192610","new_status":"MO"},{"component":"192611","new_status":"MO"},{"component":"192612","new_status":"MO"},{"component":"192613","new_status":"MO"},{"component":"192614","new_status":"MO"},{"component":"192615","new_status":"MO"},{"component":"192616","new_status":"MO"},{"component":"192617","new_status":"MO"},{"component":"192618","new_status":"MO"},{"component":"192619","new_status":"MO"},{"component":"192620","new_status":"MO"},{"component":"192621","new_status":"MO"},{"component":"192622","new_status":"MO"},{"component":"192623","new_status":"MO"},{"component":"192624","new_status":"MO"},{"component":"192625","new_status":"MO"},{"component":"192626","new_status":"MO"},{"component":"192627","new_status":"MO"},{"component":"192628","new_status":"MO"},{"component":"248794","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1606667,"title":"Issue with Freshmarketer Email Campaigns","description":"There was an issue affecting email campaigns in the EU region, and it has now been resolved. Campaigns that were previously stuck in an “Active” state or partially sent are now functioning as expected.\n\nOur engineering team implemented the necessary fixes and successfully retried all previously failed email campaigns. As there is no longer any functional impact, we are downgrading this incident to Performance Degradation. Services have returned to normal, and we will continue to monitor the system closely to ensure stability.","start_time":"2026-04-16T08:42:00Z","end_time":"2026-04-16T14:45:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"248792","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1606617,"title":"Performance Degradation due to third party service","description":"We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.","start_time":"2026-04-14T12:15:00Z","end_time":"2026-04-15T00:27:50Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"},{"component":"64682","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64687","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64690","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64700","new_status":"PD"},{"component":"64702","new_status":"PD"},{"component":"64703","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"176386","new_status":"PD"},{"component":"181066","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"188153","new_status":"PD"},{"component":"188618","new_status":"PD"},{"component":"190170","new_status":"PD"},{"component":"248795","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1602074,"title":"Perfomance Degradation in Freshsales CRM","description":"We are currently experiencing issues with  background workers, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution.","start_time":"2026-03-25T11:18:00Z","end_time":"2026-03-25T13:45:27Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1600535,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-03-27T12:30:00Z","end_time":"2026-03-27T13:30:00Z","scheduled_start_time":"2026-03-27T12:30:00Z","scheduled_end_time":"2026-03-27T13:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"246404","new_status":"UM"},{"component":"248791","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1586876,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-03-22T01:30:00Z","end_time":"2026-03-22T02:30:00Z","scheduled_start_time":"2026-03-22T01:30:00Z","scheduled_end_time":"2026-03-22T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"248793","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1576918,"title":"Service Disruption: Connectivity Issues in Middle East Region","description":"We are currently observing partial outage within our cloud provider’s Middle East region, which may potentially impact Freshworks services. At this time, the extent of the impact is still being assessed. Our team is actively working with the cloud provider to investigate and mitigate the issue. We will provide further updates as more information becomes available.","start_time":"2026-03-01T12:51:00Z","end_time":"2026-03-01T15:44:55Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"192609","new_status":"PO"},{"component":"192610","new_status":"PO"},{"component":"192611","new_status":"PO"},{"component":"192612","new_status":"PO"},{"component":"192613","new_status":"PO"},{"component":"192614","new_status":"PO"},{"component":"192615","new_status":"PO"},{"component":"192616","new_status":"PO"},{"component":"192617","new_status":"PO"},{"component":"192618","new_status":"PO"},{"component":"192619","new_status":"PO"},{"component":"192620","new_status":"PO"},{"component":"192621","new_status":"PO"},{"component":"192622","new_status":"PO"},{"component":"192623","new_status":"PO"},{"component":"192624","new_status":"PO"},{"component":"192625","new_status":"PO"},{"component":"192626","new_status":"PO"},{"component":"192627","new_status":"PO"},{"component":"192628","new_status":"PO"},{"component":"248794","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1568543,"title":"Scheduled maintenance in Freshworks CRM","description":"We previously announced scheduled database maintenance that included essential upgrades to improve system performance and reliability. This maintenance has been postponed due to other operational priorities. \n\nNew Schedule: Apr 05 2026, 8 AM to 9 AM\n\nDuring this maintenance window, customers may experience brief periods of latency or temporary service unavailability during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-04-05T02:30:00Z","end_time":"2026-04-05T03:30:00Z","scheduled_start_time":"2026-04-05T02:30:00Z","scheduled_end_time":"2026-04-05T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"},{"component":"248795","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1568540,"title":"Scheduled maintenance in Freshworks CRM","description":"We previously announced scheduled database maintenance that included essential upgrades to improve system performance and reliability. This maintenance has been postponed due to other operational priorities. \n\nNew Schedule: March 29th 2026, 8 AM to 9 AM\n\nDuring this maintenance window, customers may experience brief periods of latency or temporary service unavailability during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-03-29T02:30:00Z","end_time":"2026-03-29T03:30:00Z","scheduled_start_time":"2026-03-29T02:30:00Z","scheduled_end_time":"2026-03-29T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"},{"component":"248792","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1568537,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-03-08T01:30:00Z","end_time":"2026-03-08T02:30:00Z","scheduled_start_time":"2026-03-08T01:30:00Z","scheduled_end_time":"2026-03-08T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"248793","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1563130,"title":"Issue in accessing the CRM","description":"We experienced an issue affecting portal access between 1:18 PM and 2:15 PM IST. The issue has been resolved, and all services are now operating normally.","start_time":"2026-02-17T07:48:00Z","end_time":"2026-02-17T08:45:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1563101,"title":"Issue in accessing portal","description":"We experienced an issue affecting portal access between 1:07 PM and 1:24 PM IST. The issue has been resolved, and all services are now operating normally.","start_time":"2026-02-17T07:37:00Z","end_time":"2026-02-17T07:54:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"192609","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1562192,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-28T04:30:00Z","end_time":"2026-02-28T05:30:00Z","scheduled_start_time":"2026-02-28T04:30:00Z","scheduled_end_time":"2026-02-28T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64702","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"136012","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1551800,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-20T08:30:00Z","end_time":"2026-02-20T09:30:00Z","scheduled_start_time":"2026-02-20T08:30:00Z","scheduled_end_time":"2026-02-20T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"192609","new_status":"UM"},{"component":"192610","new_status":"UM"},{"component":"192611","new_status":"UM"},{"component":"192612","new_status":"UM"},{"component":"192613","new_status":"UM"},{"component":"192614","new_status":"UM"},{"component":"192615","new_status":"UM"},{"component":"192616","new_status":"UM"},{"component":"192617","new_status":"UM"},{"component":"192618","new_status":"UM"},{"component":"192619","new_status":"UM"},{"component":"192620","new_status":"UM"},{"component":"192621","new_status":"UM"},{"component":"192622","new_status":"UM"},{"component":"192623","new_status":"UM"},{"component":"192624","new_status":"UM"},{"component":"192625","new_status":"UM"},{"component":"192626","new_status":"UM"},{"component":"192627","new_status":"UM"},{"component":"192628","new_status":"UM"},{"component":"248794","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1551769,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-27T13:30:00Z","end_time":"2026-02-27T14:30:00Z","scheduled_start_time":"2026-02-27T13:30:00Z","scheduled_end_time":"2026-02-27T14:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"246404","new_status":"UM"},{"component":"248791","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1551444,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-22T09:30:00Z","end_time":"2026-02-22T10:30:00Z","scheduled_start_time":"2026-02-22T09:30:00Z","scheduled_end_time":"2026-02-22T10:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64674","new_status":"UM"},{"component":"64685","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"136015","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1548196,"title":"Scheduled maintenance in FreshworksCRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-15T04:30:00Z","end_time":"2026-02-15T05:30:00Z","scheduled_start_time":"2026-02-15T04:30:00Z","scheduled_end_time":"2026-02-15T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"192609","new_status":"UM"},{"component":"192619","new_status":"UM"},{"component":"192620","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1544649,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases during this period.","start_time":"2026-02-08T04:30:00Z","end_time":"2026-02-08T09:30:00Z","scheduled_start_time":"2026-02-08T04:30:00Z","scheduled_end_time":"2026-02-08T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"192623","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1537293,"title":"Issues with Custom mail servers using O365","description":"Some users may experience email delivery issues when sending or receiving emails through Outlook due to a third-party service disruption. We are working closely with the provider to investigate and will share updates as available.","start_time":"2026-01-22T19:05:00Z","end_time":"2026-01-23T07:45:28Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64661","new_status":"PO"},{"component":"64672","new_status":"PO"},{"component":"64675","new_status":"PO"},{"component":"64677","new_status":"PO"},{"component":"64681","new_status":"PO"},{"component":"64684","new_status":"PO"},{"component":"64696","new_status":"PO"},{"component":"64704","new_status":"PO"},{"component":"192610","new_status":"PO"},{"component":"192611","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1535142,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 2 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-07T11:30:00Z","end_time":"2026-02-07T12:30:00Z","scheduled_start_time":"2026-02-07T11:30:00Z","scheduled_end_time":"2026-02-07T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64665","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"246404","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1535149,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 2 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-14T02:30:00Z","end_time":"2026-02-14T03:30:00Z","scheduled_start_time":"2026-02-14T02:30:00Z","scheduled_end_time":"2026-02-14T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188616","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1535153,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 2 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-21T02:30:00Z","end_time":"2026-02-21T03:30:00Z","scheduled_start_time":"2026-02-21T02:30:00Z","scheduled_end_time":"2026-02-21T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188618","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1535145,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 2 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-14T03:30:00Z","end_time":"2026-02-14T04:30:00Z","scheduled_start_time":"2026-02-14T03:30:00Z","scheduled_end_time":"2026-02-14T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188617","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1535138,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 2 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-02-06T11:30:00Z","end_time":"2026-02-06T12:30:00Z","scheduled_start_time":"2026-02-06T11:30:00Z","scheduled_end_time":"2026-02-06T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"192617","new_status":"UM"},{"component":"192619","new_status":"UM"},{"component":"192622","new_status":"UM"},{"component":"192623","new_status":"UM"},{"component":"192625","new_status":"UM"},{"component":"192627","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1518689,"title":"Performance Degradation due to Third-Party Service","description":"We are investigating service disruptions caused by a third-party service provider impacting traffic in the India region. The third-party service provider has acknowledged the issue and is actively working on a fix. We are closely monitoring the situation and will share updates as they become available.","start_time":"2026-01-06T12:15:00Z","end_time":"2026-01-06T21:48:29Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64658","new_status":"PD"},{"component":"64661","new_status":"PD"},{"component":"64667","new_status":"PD"},{"component":"64669","new_status":"PD"},{"component":"64672","new_status":"PD"},{"component":"64673","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64678","new_status":"PD"},{"component":"64680","new_status":"PD"},{"component":"64688","new_status":"PD"},{"component":"64705","new_status":"PD"},{"component":"65884","new_status":"PD"},{"component":"136015","new_status":"PD"},{"component":"176388","new_status":"PD"},{"component":"181067","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"187918","new_status":"PD"},{"component":"188152","new_status":"PD"},{"component":"188616","new_status":"PD"},{"component":"190169","new_status":"PD"},{"component":"248793","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1515363,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-01-17T02:30:00Z","end_time":"2026-01-17T03:30:00Z","scheduled_start_time":"2026-01-17T02:30:00Z","scheduled_end_time":"2026-01-17T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248793","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1515361,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-01-17T11:30:00Z","end_time":"2026-01-17T12:30:00Z","scheduled_start_time":"2026-01-17T11:30:00Z","scheduled_end_time":"2026-01-17T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248791","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1509760,"title":"Scheduled maintenance in Freshworks CRM","description":"We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2026-01-09T11:30:00Z","end_time":"2026-01-09T12:30:00Z","scheduled_start_time":"2026-01-09T11:30:00Z","scheduled_end_time":"2026-01-09T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248794","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1504110,"title":"Performance Degradation due to third party service","description":"We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.","start_time":"2025-12-19T14:48:00Z","end_time":"2025-12-20T05:50:42Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64656","new_status":"PD"},{"component":"64657","new_status":"PD"},{"component":"64658","new_status":"PD"},{"component":"64661","new_status":"PD"},{"component":"64662","new_status":"PD"},{"component":"64663","new_status":"PD"},{"component":"64664","new_status":"PD"},{"component":"64665","new_status":"PD"},{"component":"64667","new_status":"PD"},{"component":"64669","new_status":"PD"},{"component":"64670","new_status":"PD"},{"component":"64671","new_status":"PD"},{"component":"64672","new_status":"PD"},{"component":"64673","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64675","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64678","new_status":"PD"},{"component":"64680","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64682","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64685","new_status":"PD"},{"component":"64686","new_status":"PD"},{"component":"64687","new_status":"PD"},{"component":"64688","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64690","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64693","new_status":"PD"},{"component":"64694","new_status":"PD"},{"component":"64696","new_status":"PD"},{"component":"64698","new_status":"PD"},{"component":"64700","new_status":"PD"},{"component":"64702","new_status":"PD"},{"component":"64703","new_status":"PD"},{"component":"64704","new_status":"PD"},{"component":"64705","new_status":"PD"},{"component":"64706","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"64709","new_status":"PD"},{"component":"64710","new_status":"PD"},{"component":"65882","new_status":"PD"},{"component":"65883","new_status":"PD"},{"component":"65884","new_status":"PD"},{"component":"65885","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"136013","new_status":"PD"},{"component":"136014","new_status":"PD"},{"component":"136015","new_status":"PD"},{"component":"176386","new_status":"PD"},{"component":"176387","new_status":"PD"},{"component":"176388","new_status":"PD"},{"component":"176389","new_status":"PD"},{"component":"181065","new_status":"PD"},{"component":"181066","new_status":"PD"},{"component":"181067","new_status":"PD"},{"component":"181068","new_status":"PD"},{"component":"183495","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"187918","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"188010","new_status":"PD"},{"component":"188150","new_status":"PD"},{"component":"188151","new_status":"PD"},{"component":"188152","new_status":"PD"},{"component":"188153","new_status":"PD"},{"component":"188616","new_status":"PD"},{"component":"188617","new_status":"PD"},{"component":"188618","new_status":"PD"},{"component":"188619","new_status":"PD"},{"component":"190169","new_status":"PD"},{"component":"190170","new_status":"PD"},{"component":"190171","new_status":"PD"},{"component":"190172","new_status":"PD"},{"component":"192609","new_status":"PD"},{"component":"192610","new_status":"PD"},{"component":"192611","new_status":"PD"},{"component":"192612","new_status":"PD"},{"component":"192613","new_status":"PD"},{"component":"192614","new_status":"PD"},{"component":"192615","new_status":"PD"},{"component":"192616","new_status":"PD"},{"component":"192617","new_status":"PD"},{"component":"192618","new_status":"PD"},{"component":"192619","new_status":"PD"},{"component":"192620","new_status":"PD"},{"component":"192621","new_status":"PD"},{"component":"192622","new_status":"PD"},{"component":"192623","new_status":"PD"},{"component":"192624","new_status":"PD"},{"component":"192625","new_status":"PD"},{"component":"192626","new_status":"PD"},{"component":"192627","new_status":"PD"},{"component":"192628","new_status":"PD"},{"component":"246404","new_status":"PD"},{"component":"248791","new_status":"PD"},{"component":"248792","new_status":"PD"},{"component":"248793","new_status":"PD"},{"component":"248794","new_status":"PD"},{"component":"248795","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1503938,"title":"Performance Degradation due to third party service","description":"We are currently experiencing an issue with a third-party service provider that is impacting our product functionality. We will provide more updates shortly.","start_time":"2025-12-19T10:40:00Z","end_time":"2025-12-19T13:55:52Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64656","new_status":"PD"},{"component":"64657","new_status":"PD"},{"component":"64658","new_status":"PD"},{"component":"64661","new_status":"PD"},{"component":"64662","new_status":"PD"},{"component":"64663","new_status":"PD"},{"component":"64664","new_status":"PD"},{"component":"64665","new_status":"PD"},{"component":"64667","new_status":"PD"},{"component":"64669","new_status":"PD"},{"component":"64670","new_status":"PD"},{"component":"64671","new_status":"PD"},{"component":"64672","new_status":"PD"},{"component":"64673","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64675","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64678","new_status":"PD"},{"component":"64680","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64682","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64685","new_status":"PD"},{"component":"64686","new_status":"PD"},{"component":"64687","new_status":"PD"},{"component":"64688","new_status":"PD"},{"component":"64689","new_status":"PD"},{"component":"64690","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64693","new_status":"PD"},{"component":"64694","new_status":"PD"},{"component":"64696","new_status":"PD"},{"component":"64698","new_status":"PD"},{"component":"64700","new_status":"PD"},{"component":"64702","new_status":"PD"},{"component":"64703","new_status":"PD"},{"component":"64704","new_status":"PD"},{"component":"64705","new_status":"PD"},{"component":"64706","new_status":"PD"},{"component":"64707","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"64709","new_status":"PD"},{"component":"64710","new_status":"PD"},{"component":"65882","new_status":"PD"},{"component":"65883","new_status":"PD"},{"component":"65884","new_status":"PD"},{"component":"65885","new_status":"PD"},{"component":"136012","new_status":"PD"},{"component":"136013","new_status":"PD"},{"component":"136014","new_status":"PD"},{"component":"136015","new_status":"PD"},{"component":"176386","new_status":"PD"},{"component":"176387","new_status":"PD"},{"component":"176388","new_status":"PD"},{"component":"176389","new_status":"PD"},{"component":"181065","new_status":"PD"},{"component":"181066","new_status":"PD"},{"component":"181067","new_status":"PD"},{"component":"181068","new_status":"PD"},{"component":"183495","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"187918","new_status":"PD"},{"component":"188006","new_status":"PD"},{"component":"188010","new_status":"PD"},{"component":"188150","new_status":"PD"},{"component":"188151","new_status":"PD"},{"component":"188152","new_status":"PD"},{"component":"188153","new_status":"PD"},{"component":"188616","new_status":"PD"},{"component":"188617","new_status":"PD"},{"component":"188618","new_status":"PD"},{"component":"188619","new_status":"PD"},{"component":"190169","new_status":"PD"},{"component":"190170","new_status":"PD"},{"component":"190171","new_status":"PD"},{"component":"190172","new_status":"PD"},{"component":"192609","new_status":"PD"},{"component":"192610","new_status":"PD"},{"component":"192611","new_status":"PD"},{"component":"192612","new_status":"PD"},{"component":"192613","new_status":"PD"},{"component":"192614","new_status":"PD"},{"component":"192615","new_status":"PD"},{"component":"192616","new_status":"PD"},{"component":"192617","new_status":"PD"},{"component":"192618","new_status":"PD"},{"component":"192619","new_status":"PD"},{"component":"192620","new_status":"PD"},{"component":"192621","new_status":"PD"},{"component":"192622","new_status":"PD"},{"component":"192623","new_status":"PD"},{"component":"192624","new_status":"PD"},{"component":"192625","new_status":"PD"},{"component":"192626","new_status":"PD"},{"component":"192627","new_status":"PD"},{"component":"192628","new_status":"PD"},{"component":"246404","new_status":"PD"},{"component":"248791","new_status":"PD"},{"component":"248792","new_status":"PD"},{"component":"248793","new_status":"PD"},{"component":"248794","new_status":"PD"},{"component":"248795","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1488133,"title":"Major Outage due to third party service","description":"We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.","start_time":"2025-12-05T08:48:00Z","end_time":"2025-12-05T09:11:46Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"MO"},{"component":"64656","new_status":"MO"},{"component":"64657","new_status":"MO"},{"component":"64658","new_status":"MO"},{"component":"64661","new_status":"MO"},{"component":"64662","new_status":"MO"},{"component":"64663","new_status":"MO"},{"component":"64664","new_status":"MO"},{"component":"64665","new_status":"MO"},{"component":"64667","new_status":"MO"},{"component":"64669","new_status":"MO"},{"component":"64670","new_status":"MO"},{"component":"64671","new_status":"MO"},{"component":"64672","new_status":"MO"},{"component":"64673","new_status":"MO"},{"component":"64674","new_status":"MO"},{"component":"64675","new_status":"MO"},{"component":"64677","new_status":"MO"},{"component":"64678","new_status":"MO"},{"component":"64680","new_status":"MO"},{"component":"64681","new_status":"MO"},{"component":"64682","new_status":"MO"},{"component":"64684","new_status":"MO"},{"component":"64685","new_status":"MO"},{"component":"64686","new_status":"MO"},{"component":"64687","new_status":"MO"},{"component":"64688","new_status":"MO"},{"component":"64689","new_status":"MO"},{"component":"64690","new_status":"MO"},{"component":"64691","new_status":"MO"},{"component":"64692","new_status":"MO"},{"component":"64693","new_status":"MO"},{"component":"64694","new_status":"MO"},{"component":"64696","new_status":"MO"},{"component":"64698","new_status":"MO"},{"component":"64700","new_status":"MO"},{"component":"64702","new_status":"MO"},{"component":"64703","new_status":"MO"},{"component":"64704","new_status":"MO"},{"component":"64705","new_status":"MO"},{"component":"64706","new_status":"MO"},{"component":"64707","new_status":"MO"},{"component":"64708","new_status":"MO"},{"component":"64709","new_status":"MO"},{"component":"64710","new_status":"MO"},{"component":"65882","new_status":"MO"},{"component":"65883","new_status":"MO"},{"component":"65884","new_status":"MO"},{"component":"65885","new_status":"MO"},{"component":"136012","new_status":"MO"},{"component":"136013","new_status":"MO"},{"component":"136014","new_status":"MO"},{"component":"136015","new_status":"MO"},{"component":"176386","new_status":"MO"},{"component":"176387","new_status":"MO"},{"component":"176388","new_status":"MO"},{"component":"176389","new_status":"MO"},{"component":"181065","new_status":"MO"},{"component":"181066","new_status":"MO"},{"component":"181067","new_status":"MO"},{"component":"181068","new_status":"MO"},{"component":"183495","new_status":"MO"},{"component":"183496","new_status":"MO"},{"component":"183497","new_status":"MO"},{"component":"183498","new_status":"MO"},{"component":"187918","new_status":"MO"},{"component":"188006","new_status":"MO"},{"component":"188010","new_status":"MO"},{"component":"188150","new_status":"MO"},{"component":"188151","new_status":"MO"},{"component":"188152","new_status":"MO"},{"component":"188153","new_status":"MO"},{"component":"188616","new_status":"MO"},{"component":"188617","new_status":"MO"},{"component":"188618","new_status":"MO"},{"component":"188619","new_status":"MO"},{"component":"190169","new_status":"MO"},{"component":"190170","new_status":"MO"},{"component":"190171","new_status":"MO"},{"component":"190172","new_status":"MO"},{"component":"192609","new_status":"MO"},{"component":"192610","new_status":"MO"},{"component":"192611","new_status":"MO"},{"component":"192612","new_status":"MO"},{"component":"192613","new_status":"MO"},{"component":"192614","new_status":"MO"},{"component":"192615","new_status":"MO"},{"component":"192616","new_status":"MO"},{"component":"192617","new_status":"MO"},{"component":"192618","new_status":"MO"},{"component":"192619","new_status":"MO"},{"component":"192620","new_status":"MO"},{"component":"192621","new_status":"MO"},{"component":"192622","new_status":"MO"},{"component":"192623","new_status":"MO"},{"component":"192624","new_status":"MO"},{"component":"192625","new_status":"MO"},{"component":"192626","new_status":"MO"},{"component":"192627","new_status":"MO"},{"component":"192628","new_status":"MO"},{"component":"246404","new_status":"MO"},{"component":"248791","new_status":"MO"},{"component":"248792","new_status":"MO"},{"component":"248793","new_status":"MO"},{"component":"248794","new_status":"MO"},{"component":"248795","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1443933,"title":"Scheduled Maintenance in FreshworksCrm","description":"We previously announced scheduled database maintenance that included essential upgrades to improve system performance and reliability. This maintenance has been postponed due to other operational priorities.\nNew Schedule:  Dec 20th, 7AM to 8AM IST\nDuring the maintenance window, customers may experience brief periods of latency or temporary service unavailability lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2025-12-20T01:30:00Z","end_time":"2025-12-20T02:30:00Z","scheduled_start_time":"2025-12-20T01:30:00Z","scheduled_end_time":"2025-12-20T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"248793","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1443927,"title":"Scheduled Maintenance in FreshworksCrm","description":"We previously announced scheduled database maintenance that included essential upgrades to improve system performance and reliability. This maintenance has been postponed due to other operational priorities. \n\nNew Schedule:  Dec 12th, 7PM to 8PM IST\n\nDuring the maintenance window, customers may experience brief periods of latency or temporary service unavailability lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2025-12-12T13:30:00Z","end_time":"2025-12-12T14:30:00Z","scheduled_start_time":"2025-12-12T13:30:00Z","scheduled_end_time":"2025-12-12T14:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"246404","new_status":"UM"},{"component":"248791","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1447022,"title":"Scheduled Maintenance in Freshworks CRM","description":"We previously announced scheduled database maintenance that included essential upgrades to improve system performance and reliability. This maintenance has been postponed due to other operational priorities. \n\nNew Schedule:  Dec 5th, 2 PM to 3PM IST\n\nDuring the maintenance window, customers may experience brief periods of latency or temporary service unavailability lasting up to 5 minutes. All services will automatically recover and resume normal operation once the maintenance is complete.","start_time":"2025-12-05T08:30:00Z","end_time":"2025-12-05T09:30:00Z","scheduled_start_time":"2025-12-05T08:30:00Z","scheduled_end_time":"2025-12-05T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"192609","new_status":"UM"},{"component":"192610","new_status":"UM"},{"component":"192611","new_status":"UM"},{"component":"192612","new_status":"UM"},{"component":"192613","new_status":"UM"},{"component":"192614","new_status":"UM"},{"component":"192615","new_status":"UM"},{"component":"192616","new_status":"UM"},{"component":"192617","new_status":"UM"},{"component":"192618","new_status":"UM"},{"component":"192619","new_status":"UM"},{"component":"192620","new_status":"UM"},{"component":"192621","new_status":"UM"},{"component":"192622","new_status":"UM"},{"component":"192623","new_status":"UM"},{"component":"192624","new_status":"UM"},{"component":"192625","new_status":"UM"},{"component":"192626","new_status":"UM"},{"component":"192627","new_status":"UM"},{"component":"192628","new_status":"UM"},{"component":"248794","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1473875,"title":"Scheduled maintenance in Freddy AI Agent","description":"We are upgrading our database systems to better serve our customers, which will result in Freshbots being inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2025-12-06T01:30:00Z","end_time":"2025-12-06T03:30:00Z","scheduled_start_time":"2025-12-06T01:30:00Z","scheduled_end_time":"2025-12-06T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64673","new_status":"UM"},{"component":"64703","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1469649,"title":"Performance Degradation due to third party service","description":"We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.","start_time":"2025-11-18T11:48:00Z","end_time":"2025-11-18T14:42:05Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"},{"component":"192609","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1438799,"title":"Scheduled maintenance in Freddy AI Agent","description":"We are upgrading our database systems to better serve our customers, which will result in Freshbots being inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2025-11-22T02:30:00Z","end_time":"2025-11-22T03:30:00Z","scheduled_start_time":"2025-11-22T02:30:00Z","scheduled_end_time":"2025-11-22T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64698","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1424103,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-11-16T04:30:00Z","end_time":"2025-11-16T09:30:00Z","scheduled_start_time":"2025-11-16T04:30:00Z","scheduled_end_time":"2025-11-16T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1424074,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-11-15T04:30:00Z","end_time":"2025-11-15T09:30:00Z","scheduled_start_time":"2025-11-15T04:30:00Z","scheduled_end_time":"2025-11-15T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1411261,"title":"Scheduled maintenance in Freddy AI Agent","description":"We are upgrading our database systems to better serve our customers, which will result in Freddy AI Agent being inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2025-11-15T11:30:00Z","end_time":"2025-11-15T12:30:00Z","scheduled_start_time":"2025-11-15T11:30:00Z","scheduled_end_time":"2025-11-15T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64664","new_status":"UM"},{"component":"192614","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1408143,"title":"Scheduled Maintenance in FreshsalesCRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to FreshsalesCRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-11-15T03:30:00Z","end_time":"2025-11-15T04:30:00Z","scheduled_start_time":"2025-11-15T03:30:00Z","scheduled_end_time":"2025-11-15T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"},{"component":"190172","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"248795","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1390558,"title":"Degraded Performance","description":"Customers are experiencing lag in analytics  due to issues that occurred earlier with the cloud service provider. Our engineers are treating this as a top priority and will update us soon on the progress.","start_time":"2025-10-20T19:30:00Z","end_time":"2025-10-21T10:42:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188006","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1390307,"title":"Partial Outage due to our Cloud provider","description":"We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time.\nOur team is actively working with the cloud provider team to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.","start_time":"2025-10-20T07:11:00Z","end_time":"2025-10-20T20:30:24Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183498","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1389218,"title":"Scheduled Maintenance in FreshworksCRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to FreshworksCRM  for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-10-25T03:30:00Z","end_time":"2025-10-25T04:30:00Z","scheduled_start_time":"2025-10-25T03:30:00Z","scheduled_end_time":"2025-10-25T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"192609","new_status":"UM"},{"component":"192610","new_status":"UM"},{"component":"192611","new_status":"UM"},{"component":"192612","new_status":"UM"},{"component":"192613","new_status":"UM"},{"component":"192614","new_status":"UM"},{"component":"192615","new_status":"UM"},{"component":"192616","new_status":"UM"},{"component":"192617","new_status":"UM"},{"component":"192618","new_status":"UM"},{"component":"192619","new_status":"UM"},{"component":"192620","new_status":"UM"},{"component":"192621","new_status":"UM"},{"component":"192622","new_status":"UM"},{"component":"192623","new_status":"UM"},{"component":"192624","new_status":"UM"},{"component":"192625","new_status":"UM"},{"component":"192626","new_status":"UM"},{"component":"192627","new_status":"UM"},{"component":"192628","new_status":"UM"},{"component":"246404","new_status":"UM"},{"component":"248791","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"248794","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1388718,"title":"Scheduled Maintenance in FreshworksCRM","description":"Our third-party vendor is performing a scheduled maintenance to improve the security of their authentication system. During this maintenance window, access to email campaign features, including template viewing/editing and new campaign creation will be unavailable. No data loss will occur.","start_time":"2025-10-15T23:00:00Z","end_time":"2025-10-16T01:00:00Z","scheduled_start_time":"2025-10-15T23:00:00Z","scheduled_end_time":"2025-10-16T01:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248791","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"248794","new_status":"UM"},{"component":"248795","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1388717,"title":"Scheduled Maintenance in FreshworksCRM","description":"Our third-party vendor is performing a scheduled maintenance to improve the security of their authentication system. During this maintenance window, access to email campaign features, including template viewing/editing and new campaign creation will be unavailable. No data loss will occur.","start_time":"2025-10-15T16:00:00Z","end_time":"2025-10-15T18:00:00Z","scheduled_start_time":"2025-10-15T16:00:00Z","scheduled_end_time":"2025-10-15T18:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248791","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"248794","new_status":"UM"},{"component":"248795","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1388716,"title":"Scheduled Maintenance in FreshworksCRM","description":"Our third-party vendor is performing a scheduled maintenance to improve the security of their authentication system. During this maintenance window, access to email campaign features, including template viewing/editing and new campaign creation will be unavailable. No data loss will occur.","start_time":"2025-10-15T07:00:00Z","end_time":"2025-10-15T09:00:00Z","scheduled_start_time":"2025-10-15T07:00:00Z","scheduled_end_time":"2025-10-15T09:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248791","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"248794","new_status":"UM"},{"component":"248795","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1387147,"title":"Urgent Scheduled Maintenance in FreshworksCRM","description":"Our Third-party vendor is performing a scheduled maintenance to improve the security of their authentication system. During this maintenance window, access to email campaign features, including template viewing/editing and new campaign creation will be unavailable. No data loss will occur.","start_time":"2025-09-24T16:00:00Z","end_time":"2025-09-24T16:30:00Z","scheduled_start_time":"2025-09-24T16:00:00Z","scheduled_end_time":"2025-09-24T16:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"248791","new_status":"UM"},{"component":"248792","new_status":"UM"},{"component":"248793","new_status":"UM"},{"component":"248794","new_status":"UM"},{"component":"248795","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1384756,"title":"Scheduled Maintenance in FreshworksCRM","description":"We are performing scheduled maintenance on our database to enhance the customer experience. During this time, you may experience minor disruptions in FreshworksCRM, including delays in event workflows, scheduled workflows, and schedulers. No data loss will occur. This maintenance is planned during minimal traffic hours to minimize impact on customers.","start_time":"2025-09-20T01:30:00Z","end_time":"2025-09-20T02:30:00Z","scheduled_start_time":"2025-09-20T01:30:00Z","scheduled_end_time":"2025-09-20T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1383855,"title":"Customer Login Failure Issue ( Intermittent )","description":"A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is resolved now and login functionality working normal.","start_time":"2025-08-25T18:34:00Z","end_time":"2025-08-25T18:49:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188618","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1383604,"title":"Scheduled Maintenance in FreshworksCRM","description":"We are performing scheduled maintenance on our database to enhance the customer experience. During this time, you may experience minor disruptions in FreshworksCRM, including delays in event workflows, scheduled workflows, and schedulers. No data loss will occur. This maintenance is planned during minimal traffic hours to minimize impact on customers.","start_time":"2025-09-07T01:30:00Z","end_time":"2025-09-07T02:30:00Z","scheduled_start_time":"2025-09-07T01:30:00Z","scheduled_end_time":"2025-09-07T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"192611","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1378691,"title":"Issue in Analytics","description":"We had a degraded performance in the Analytics module. Analytics module has been successfully resolved. All services are now operating normally.","start_time":"2025-07-21T08:44:00Z","end_time":"2025-07-21T09:39:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188010","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1378415,"title":"Performance degradation in IND region","description":"Customers encountered delays with Contact, Account, and Deal updates, as well as search functionalities and Workflows.Our engineers have resolved the issue, and all services have returned to normal.","start_time":"2025-07-17T15:30:00Z","end_time":"2025-07-18T05:00:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PD"},{"component":"64705","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1376016,"title":"Scheduled Maintenance in FreshworksCRM","description":"We are performing maintenance within our database to enhance the customer experience, resulting in minor disruptions to FreshworksCRM for 5 to 10 minutes. No data loss will occur. This maintenance will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-07-05T01:30:00Z","end_time":"2025-07-05T02:30:00Z","scheduled_start_time":"2025-07-05T01:30:00Z","scheduled_end_time":"2025-07-05T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64672","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1375580,"title":"Email Campaign Delivery Issue","description":"We are currently experiencing a service disruption affecting the Email Campaign feature. Users are unable to send email campaigns at this time. Our team is actively investigating and working to resolve the issue as quickly as possible.","start_time":"2025-06-26T04:56:15Z","end_time":"2025-06-26T09:30:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64689","new_status":"PO"},{"component":"64706","new_status":"PO"},{"component":"64671","new_status":"PO"},{"component":"64669","new_status":"PO"},{"component":"192615","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1374547,"title":"Degradation in FreshworksCRM EUC region","description":"Customers encountered delays with Contact, Account, and Deal updates, as well as search functionalities and Workflows, between 4:53 pm IST and 6:00 pm IST. Our engineers have resolved the issue, and all services have returned to normal.","start_time":"2025-06-19T11:23:00Z","end_time":"2025-06-19T12:30:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64685","new_status":"PD"},{"component":"64692","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1374117,"title":"Performance Degradation in Freshchat Module.","description":"The Freshchat inbox is stuck on loading for affected instances, preventing agents from sending or receiving messages.","start_time":"2025-06-16T09:45:00Z","end_time":"2025-06-16T10:01:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"192613","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1373528,"title":"Issue in Analytics","description":"We are facing some degraded performance on our Analytics module , our best minds are working on it and will post the update once it got resolved","start_time":"2025-06-11T08:00:39Z","end_time":"2025-06-11T09:50:43Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188010","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1368951,"title":"Urgent Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-05-12T00:30:00Z","end_time":"2025-05-12T03:30:00Z","scheduled_start_time":"2025-05-12T00:30:00Z","scheduled_end_time":"2025-05-12T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"192623","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1368557,"title":"Urgent Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-05-25T04:30:00Z","end_time":"2025-05-25T09:30:00Z","scheduled_start_time":"2025-05-25T04:30:00Z","scheduled_end_time":"2025-05-25T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"192623","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1368555,"title":"Urgent Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-05-24T04:30:00Z","end_time":"2025-05-24T09:30:00Z","scheduled_start_time":"2025-05-24T04:30:00Z","scheduled_end_time":"2025-05-24T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"192623","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1366148,"title":"Performance Degradation in Freshworks CRM","description":"We experienced degraded performance in Freshworks CRM, which impacted functionalities such as Contact, Account, and Deal updates, search operations, and Workflows. Our engineering team identified the root cause and has successfully implemented a fix. The services are now operating normally.","start_time":"2025-04-21T10:54:00Z","end_time":"2025-04-21T13:00:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PD"},{"component":"64705","new_status":"PD"},{"component":"187918","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1365949,"title":"Scheduled maintenance on Freshmarketer SMS campaigns","description":"Our third-party service provider Twillio is conducting scheduled maintenance. The SMS campaigns features for United States long codes will be unavailable during this time.","start_time":"2025-05-08T02:00:00Z","end_time":"2025-05-08T09:00:00Z","scheduled_start_time":"2025-05-08T02:00:00Z","scheduled_end_time":"2025-05-08T09:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"183498","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1364702,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-04-26T02:30:00Z","end_time":"2025-04-26T03:30:00Z","scheduled_start_time":"2025-04-26T02:30:00Z","scheduled_end_time":"2025-04-26T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1322703,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-04-05T03:30:00Z","end_time":"2025-04-05T04:30:00Z","scheduled_start_time":"2025-04-05T03:30:00Z","scheduled_end_time":"2025-04-05T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1322701,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-04-05T01:30:00Z","end_time":"2025-04-05T02:30:00Z","scheduled_start_time":"2025-04-05T01:30:00Z","scheduled_end_time":"2025-04-05T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1302265,"title":"Performance Degradation with Analytics","description":"We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.","start_time":"2025-03-20T04:00:11Z","end_time":"2025-03-20T17:45:49Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188006","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1283126,"title":"Analytics Reports are slow to load in US region","description":"Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.","start_time":"2025-03-19T14:22:18Z","end_time":"2025-03-19T21:05:20Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188006","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1266755,"title":"Failures in third party Integrations","description":"We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.","start_time":"2025-03-17T20:00:00Z","end_time":"2025-03-19T03:50:08Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183498","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183495","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"192624","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1151630,"title":"Issue in landing pages","description":"We are currently experiencing an issue with our landapages due to outage in third-party service provider Convrrt. The landing page  and contact creation via Landing page features are impacted","start_time":"2025-03-03T20:07:00Z","end_time":"2025-03-04T15:14:04Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183495","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"192624","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1146576,"title":"Failures in third party Integrations","description":"We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.","start_time":"2025-02-27T09:30:00Z","end_time":"2025-03-01T18:40:59Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"192624","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"183495","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183498","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1144083,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-03-15T12:30:00Z","end_time":"2025-03-15T13:00:00Z","scheduled_start_time":"2025-03-15T12:30:00Z","scheduled_end_time":"2025-03-15T13:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"},{"component":"246404","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1144074,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-03-15T03:30:00Z","end_time":"2025-03-15T04:00:00Z","scheduled_start_time":"2025-03-15T03:30:00Z","scheduled_end_time":"2025-03-15T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1144032,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-03-15T02:30:00Z","end_time":"2025-03-15T03:00:00Z","scheduled_start_time":"2025-03-15T02:30:00Z","scheduled_end_time":"2025-03-15T03:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1122344,"title":"Urgent Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-02-16T04:30:00Z","end_time":"2025-02-16T09:30:00Z","scheduled_start_time":"2025-02-16T04:30:00Z","scheduled_end_time":"2025-02-16T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"192623","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1122263,"title":"Urgent Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2025-02-15T08:52:00Z","end_time":"2025-02-15T09:30:00Z","scheduled_start_time":"2025-02-15T08:52:00Z","scheduled_end_time":"2025-02-15T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"192623","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1112138,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to\nthe CRM platform for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-02-23T12:30:00Z","end_time":"2025-02-23T13:00:00Z","scheduled_start_time":"2025-02-23T12:30:00Z","scheduled_end_time":"2025-02-23T13:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"246404","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1112113,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to\nthe CRM platform for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2025-02-23T04:30:00Z","end_time":"2025-02-23T05:00:00Z","scheduled_start_time":"2025-02-23T04:30:00Z","scheduled_end_time":"2025-02-23T05:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"192609","new_status":"UM"},{"component":"192610","new_status":"UM"},{"component":"192611","new_status":"UM"},{"component":"192613","new_status":"UM"},{"component":"192621","new_status":"UM"},{"component":"192624","new_status":"UM"},{"component":"192625","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1081987,"title":"Login issues observed in agent portal","description":"We're currently facing issues with logging into Freshworkscrm agent portal. Our Developers are working on the same. More updates to follow","start_time":"2025-01-22T07:48:00Z","end_time":"2025-01-22T09:21:10Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188616","new_status":"PO"},{"component":"188617","new_status":"PO"},{"component":"188618","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1045222,"title":"Scheduled maintenance in FreshworsCRM","description":"Our third-party service provider is conducting scheduled maintenance. During this time, there may be slight delays in the delivery of outgoing emails.","start_time":"2024-12-14T21:00:00Z","end_time":"2024-12-15T02:00:00Z","scheduled_start_time":"2024-12-14T21:00:00Z","scheduled_end_time":"2024-12-15T02:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64672","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"192611","new_status":"UM"},{"component":"192625","new_status":"UM"},{"component":"246404","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":1045081,"title":"Message delivery issue with Meta channels.","description":"Meta is currently experiencing technical difficulties. The Meta team is actively investigating and working to resolve the issue. Users who rely on Meta's messaging platforms for sending and receiving messages may experience disruptions in service. For the latest updates and more detailed information about the situation, please check the official Meta status page at https://metastatus.com/.","start_time":"2024-12-11T17:58:00Z","end_time":"2024-12-11T21:00:12Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64658","new_status":"PD"},{"component":"64670","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64710","new_status":"PD"},{"component":"192613","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":1021512,"title":"Scheduled maintenance in FreshworksCRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to FreshworksCRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-11-22T03:30:00Z","end_time":"2024-11-22T04:30:00Z","scheduled_start_time":"2024-11-22T03:30:00Z","scheduled_end_time":"2024-11-22T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"192615","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":965034,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience. This may affect Marketplace apps within the Freshsales product for a period of 30 minutes during this time window. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-11-17T03:30:00Z","end_time":"2024-11-17T04:30:00Z","scheduled_start_time":"2024-11-17T03:30:00Z","scheduled_end_time":"2024-11-17T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64690","new_status":"UM"},{"component":"64694","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":965029,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience. This may affect Marketplace apps within the Freshsales product for a period of 30 minutes during this time window. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-11-16T03:30:00Z","end_time":"2024-11-16T04:30:00Z","scheduled_start_time":"2024-11-16T03:30:00Z","scheduled_end_time":"2024-11-16T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64678","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":965028,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience. This may affect Marketplace apps within the Freshsales product for a period of 30 minutes during this time window. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-11-10T03:30:00Z","end_time":"2024-11-10T04:30:00Z","scheduled_start_time":"2024-11-10T03:30:00Z","scheduled_end_time":"2024-11-10T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64663","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":965026,"title":"Scheduled Maintenance in CRM","description":"We are upgrading one of our database components to enhance the customer experience. This may affect Marketplace apps within the Freshsales product for a period of 30 minutes during this time window. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-11-09T03:30:00Z","end_time":"2024-11-09T04:30:00Z","scheduled_start_time":"2024-11-09T03:30:00Z","scheduled_end_time":"2024-11-09T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"192616","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":964974,"title":"Issue with contact CRUD, sales account CRUD and new signups","description":"We are currently experiencing issues related to our third-party provider, which is impacting the functionality of Contact CRUD, Sales account CRUD and new signup. We are working closely with our Engineering team to resolve this issue. Further updates to follow.","start_time":"2024-10-24T09:12:00Z","end_time":"2024-10-24T11:08:52Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64692","new_status":"PO"},{"component":"64698","new_status":"PO"},{"component":"176387","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":963780,"title":"Failure in sending outgoing messages via Facebook and Instagram due to meta outage.","description":"We have experienced failures in sending outgoing messages via Facebook and Instagram due to a meta outage. \nFor Standalone and omni customers , the messages sent during the window will not be delivered.\nFor CRM accounts, the messages will be sent with a delay.","start_time":"2024-10-17T05:01:00Z","end_time":"2024-10-17T06:15:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64658","new_status":"PO"},{"component":"64664","new_status":"PO"},{"component":"64670","new_status":"PO"},{"component":"64673","new_status":"PO"},{"component":"64691","new_status":"PO"},{"component":"64698","new_status":"PO"},{"component":"64703","new_status":"PO"},{"component":"64710","new_status":"PO"},{"component":"192613","new_status":"PO"},{"component":"192614","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":962723,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database systems to enhance our service, which may cause minor disruptions to the CRM for approximately 5 minutes. There will be no data loss. This upgrade is scheduled to occur during periods of minimal traffic to reduce any impact on customers.","start_time":"2024-10-26T00:30:00Z","end_time":"2024-10-26T01:30:00Z","scheduled_start_time":"2024-10-26T00:30:00Z","scheduled_end_time":"2024-10-26T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64682","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"192618","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":961752,"title":"Scheduled Maintenance in FreshworksCRM","description":"We are upgrading our database systems to enhance our service, which may cause minor disruptions to the FreshworksCRM product for approximately 5 minutes. There will be no data loss. This upgrade is scheduled to occur during periods of minimal traffic to reduce any impact on customers.","start_time":"2024-10-26T02:30:00Z","end_time":"2024-10-26T03:30:00Z","scheduled_start_time":"2024-10-26T02:30:00Z","scheduled_end_time":"2024-10-26T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":961751,"title":"Scheduled Maintenance in FreshworksCRM","description":"We are upgrading our database systems to enhance our service, which may cause minor disruptions to the FreshworksCRM product for approximately 5 minutes. There will be no data loss. This upgrade is scheduled to occur during periods of minimal traffic to reduce any impact on customers.","start_time":"2024-10-19T01:30:00Z","end_time":"2024-10-19T02:30:00Z","scheduled_start_time":"2024-10-19T01:30:00Z","scheduled_end_time":"2024-10-19T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":959163,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-09-29T02:30:00Z","end_time":"2024-09-29T03:30:00Z","scheduled_start_time":"2024-09-29T02:30:00Z","scheduled_end_time":"2024-09-29T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64682","new_status":"UM"},{"component":"64689","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":959056,"title":"Issues with loading Analytics reports","description":"We are currently observing issues with loading analytics. Users may experience difficulties as the page does not load properly. Our team is actively investigating the problem and working on a resolution","start_time":"2024-09-16T13:15:00Z","end_time":"2024-09-16T15:46:34Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188006","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":957704,"title":"Scheduled maintenance in Analytics","description":"We are enhancing our database systems to serve our customer better. During this upgrade, analytics will not be available for approximately 15 minutes and there will be a slight delay in the scheduled reports and data exports. The upgrade will take place during off-peak hours to minimize customer disruption.","start_time":"2024-09-08T03:30:00Z","end_time":"2024-09-08T04:00:00Z","scheduled_start_time":"2024-09-08T03:30:00Z","scheduled_end_time":"2024-09-08T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"188010","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":957579,"title":"Issue with Sending Outgoing Messages Due to Instagram Outage","description":"","start_time":"2024-09-06T12:42:03Z","end_time":"2024-09-06T13:37:48Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183498","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183495","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"192624","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":957262,"title":"Delay with Email Delivery","description":"We have identified and resolved an issue that was causing email delivery delays for a small number of FreshworksCRM users. Our engineering team has successfully addressed the problem.","start_time":"2024-09-04T08:08:00Z","end_time":"2024-09-04T09:19:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64704","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":956655,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database systems to improve our service, which might result in minor disruptions to the Freshworks CRM product for about 5 minutes. There will be no data loss. The upgrade is planned during low-traffic periods to minimize any impact on customers.","start_time":"2024-09-15T01:35:00Z","end_time":"2024-09-15T02:35:00Z","scheduled_start_time":"2024-09-15T01:35:00Z","scheduled_end_time":"2024-09-15T02:35:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64692","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64706","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":949318,"title":"Issue with the Contact Updates","description":"Our internal systems detected an issue regarding contact creation/updating from feeder products due to an ongoing issue at our service provider. We are working on the same with high priority.","start_time":"2024-08-20T22:16:00Z","end_time":"2024-08-21T09:45:19Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64692","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":949081,"title":"Freshchat Inbox Malfunction","description":"The display of Inbox Conversations is not appearing correctly when they are assigned or resolved.","start_time":"2024-08-20T00:24:00Z","end_time":"2024-08-20T01:14:56Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":948557,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-08-31T02:30:00Z","end_time":"2024-08-31T03:30:00Z","scheduled_start_time":"2024-08-31T02:30:00Z","scheduled_end_time":"2024-08-31T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":948404,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-09-01T00:00:00Z","end_time":"2024-09-01T01:00:00Z","scheduled_start_time":"2024-09-01T00:00:00Z","scheduled_end_time":"2024-09-01T01:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64669","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":948403,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-08-24T12:30:00Z","end_time":"2024-08-24T13:30:00Z","scheduled_start_time":"2024-08-24T12:30:00Z","scheduled_end_time":"2024-08-24T13:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64671","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":944404,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshworks CRM product for approximately 2 minutes. There will be no data loss. This upgrade is scheduled to occur during periods of minimal traffic to reduce any impact on customers.","start_time":"2024-08-11T00:30:00Z","end_time":"2024-08-11T01:30:00Z","scheduled_start_time":"2024-08-11T00:30:00Z","scheduled_end_time":"2024-08-11T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":942201,"title":"Performance degradation in AI functionalities due to third party outage","description":"We are noticing performance degradation in a subset of freddy AI features. We are actively collaborating with a third party to resolve the problem","start_time":"2024-07-13T00:01:00Z","end_time":"2024-07-13T09:10:26Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183495","new_status":"PD"},{"component":"183496","new_status":"PD"},{"component":"183497","new_status":"PD"},{"component":"183498","new_status":"PD"},{"component":"192624","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":939920,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshworks CRM product for approximately 2 minutes. There will be no data loss. This upgrade is scheduled to occur during periods of minimal traffic to reduce any impact on customers.","start_time":"2024-07-14T00:30:00Z","end_time":"2024-07-14T01:30:00Z","scheduled_start_time":"2024-07-14T00:30:00Z","scheduled_end_time":"2024-07-14T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"190169","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":935903,"title":"Issue with search filter","description":"Search results are not loading in LCAD modules. Our engineering team is analysing the issue.","start_time":"2024-06-06T09:43:55Z","end_time":"2024-06-06T14:05:19Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64685","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":934350,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect call notifications intermittently for a period of 15 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers","start_time":"2024-06-08T11:30:00Z","end_time":"2024-06-08T12:30:00Z","scheduled_start_time":"2024-06-08T11:30:00Z","scheduled_end_time":"2024-06-08T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190171","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":934349,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect call notifications intermittently for a period of 15 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-06-15T11:30:00Z","end_time":"2024-06-15T12:30:00Z","scheduled_start_time":"2024-06-15T11:30:00Z","scheduled_end_time":"2024-06-15T12:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190169","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":934344,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect call notifications intermittently for a period of 15 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-06-22T03:30:00Z","end_time":"2024-06-22T04:30:00Z","scheduled_start_time":"2024-06-22T03:30:00Z","scheduled_end_time":"2024-06-22T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":934343,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect call notifications intermittently for a period of 15 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-06-29T03:30:00Z","end_time":"2024-06-29T04:30:00Z","scheduled_start_time":"2024-06-29T03:30:00Z","scheduled_end_time":"2024-06-29T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":933603,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-06-22T03:30:00Z","end_time":"2024-06-22T04:30:00Z","scheduled_start_time":"2024-06-22T03:30:00Z","scheduled_end_time":"2024-06-22T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64706","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":933602,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-06-09T03:30:00Z","end_time":"2024-06-09T04:30:00Z","scheduled_start_time":"2024-06-09T03:30:00Z","scheduled_end_time":"2024-06-09T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64689","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":933191,"title":"Delay in Freshchat Realtime messages","description":"We were experiencing issues with slowness in Freshchat inbox and the agent replies were delayed . Our engineering teams have narrowed down the issue and currently the application is recovered and back to normalcy","start_time":"2024-05-21T14:35:00Z","end_time":"2024-05-21T14:52:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":932388,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-05-22T03:30:00Z","end_time":"2024-05-22T04:30:00Z","scheduled_start_time":"2024-05-22T03:30:00Z","scheduled_end_time":"2024-05-22T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64689","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":932387,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-05-29T03:30:00Z","end_time":"2024-05-29T04:30:00Z","scheduled_start_time":"2024-05-29T03:30:00Z","scheduled_end_time":"2024-05-29T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64689","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":932385,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-06-15T03:30:00Z","end_time":"2024-06-15T04:30:00Z","scheduled_start_time":"2024-06-15T03:30:00Z","scheduled_end_time":"2024-06-15T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64689","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":932384,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-06-08T03:30:00Z","end_time":"2024-06-08T04:30:00Z","scheduled_start_time":"2024-06-08T03:30:00Z","scheduled_end_time":"2024-06-08T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64706","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":932383,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-06-01T00:30:00Z","end_time":"2024-06-01T01:30:00Z","scheduled_start_time":"2024-06-01T00:30:00Z","scheduled_end_time":"2024-06-01T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64669","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":932382,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-06-09T03:30:00Z","end_time":"2024-06-09T04:30:00Z","scheduled_start_time":"2024-06-09T03:30:00Z","scheduled_end_time":"2024-06-09T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64706","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":932381,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-05-25T12:30:00Z","end_time":"2024-05-25T13:30:00Z","scheduled_start_time":"2024-05-25T12:30:00Z","scheduled_end_time":"2024-05-25T13:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64671","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":930320,"title":"Scheduled maintenance in Freshworks CRM.","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-05-25T03:30:00Z","end_time":"2024-05-25T04:30:00Z","scheduled_start_time":"2024-05-25T03:30:00Z","scheduled_end_time":"2024-05-25T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64684","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":930316,"title":"Scheduled maintenance in Freshworks CRM.","description":"We are upgrading our database systems to better serve our customers, resulting in minor disruptions to Freshworks CRM for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.","start_time":"2024-05-18T03:30:00Z","end_time":"2024-05-18T04:30:00Z","scheduled_start_time":"2024-05-18T03:30:00Z","scheduled_end_time":"2024-05-18T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64675","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64672","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":930106,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-26T00:30:00Z","end_time":"2024-05-26T01:30:00Z","scheduled_start_time":"2024-05-26T00:30:00Z","scheduled_end_time":"2024-05-26T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64673","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":930087,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-12T04:30:00Z","end_time":"2024-05-12T05:30:00Z","scheduled_start_time":"2024-05-12T04:30:00Z","scheduled_end_time":"2024-05-12T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64703","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":930081,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-19T00:30:00Z","end_time":"2024-05-19T01:30:00Z","scheduled_start_time":"2024-05-19T00:30:00Z","scheduled_end_time":"2024-05-19T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64673","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":929249,"title":"Performance Degradation","description":"Search results are not loading in LCAD modules. Our engineering team is analysing the issue","start_time":"2024-04-30T18:00:00Z","end_time":"2024-05-01T11:40:54Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":928994,"title":"Performance Degradation","description":"Search results are not loading in LCAD modules. Our engineering team is analysing the issue","start_time":"2024-04-29T23:10:40Z","end_time":"2024-04-30T05:51:56Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":928195,"title":"Scheduled maintenance in CRM","description":"Our third-party service provider is conducting scheduled maintenance, which will result in temporary disruptions in domain verification in CRM during this timeframe.","start_time":"2024-04-27T23:00:00Z","end_time":"2024-04-28T01:00:00Z","scheduled_start_time":"2024-04-27T23:00:00Z","scheduled_end_time":"2024-04-28T01:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64672","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":927517,"title":"Bots not Triggering","description":"We're seeing reports of degraded service with bots affecting the user conversations.  Our engineering team is working to have this up and running at the earliest. Further updates to follow.","start_time":"2024-04-23T11:32:49Z","end_time":"2024-04-23T13:31:03Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64673","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":887127,"title":"Scheduled maintenance in CRM.","description":"We are upgrading our database systems to serve our customers better, as a result of which CRM will be inaccessible for 1 hour. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers","start_time":"2024-05-18T03:30:00Z","end_time":"2024-05-18T04:30:00Z","scheduled_start_time":"2024-05-18T03:30:00Z","scheduled_end_time":"2024-05-18T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":886907,"title":"Scheduled maintenance in CRM","description":"We are upgrading our database systems to serve our customers better, as a result of which CRM will be inaccessible for 1 hour. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-04T03:30:00Z","end_time":"2024-05-04T04:30:00Z","scheduled_start_time":"2024-05-04T03:30:00Z","scheduled_end_time":"2024-05-04T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188152","new_status":"UM"},{"component":"188616","new_status":"UM"},{"component":"188617","new_status":"UM"},{"component":"190169","new_status":"UM"},{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":886896,"title":"Scheduled maintenance in CRM","description":"We are upgrading our database systems to serve our customers better, as a result of which CRM will be inaccessible for 1 hour. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers","start_time":"2024-05-11T03:30:00Z","end_time":"2024-05-11T04:30:00Z","scheduled_start_time":"2024-05-11T03:30:00Z","scheduled_end_time":"2024-05-11T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"},{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":867128,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-19T00:30:00Z","end_time":"2024-05-19T01:30:00Z","scheduled_start_time":"2024-05-19T00:30:00Z","scheduled_end_time":"2024-05-19T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64673","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":867124,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-12T00:30:00Z","end_time":"2024-05-12T01:30:00Z","scheduled_start_time":"2024-05-12T00:30:00Z","scheduled_end_time":"2024-05-12T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64673","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":867123,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-05-05T04:30:00Z","end_time":"2024-05-05T05:30:00Z","scheduled_start_time":"2024-05-05T04:30:00Z","scheduled_end_time":"2024-05-05T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64703","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":867122,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-04-28T04:30:00Z","end_time":"2024-04-28T05:30:00Z","scheduled_start_time":"2024-04-28T04:30:00Z","scheduled_end_time":"2024-04-28T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64698","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":867120,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-04-27T04:30:00Z","end_time":"2024-04-27T05:30:00Z","scheduled_start_time":"2024-04-27T04:30:00Z","scheduled_end_time":"2024-04-27T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64664","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":866991,"title":"Performance degradation","description":"search results are not loading in LCAD modules. Our engineering team is analysing the issue.","start_time":"2024-04-17T12:36:33Z","end_time":"2024-04-17T21:49:32Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":866892,"title":"Outage in  Freshworks CRM","description":"Customers reported login errors. We have identified the root cause and our engineering team has resolved the issue.","start_time":"2024-04-17T05:27:00Z","end_time":"2024-04-17T06:09:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188616","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":866734,"title":"Issue with Chat Realtime Updates","description":"We're seeing reports of degraded service for some of our users. Our engineering team is working to have this up and running at the earliest. Further updates to follow.","start_time":"2024-04-16T14:05:14Z","end_time":"2024-04-16T15:12:10Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":866107,"title":"Scheduled maintenance in CRM","description":"We are upgrading our database systems to serve our customers better, as a result of which CRM will be inaccessible for 1 hour. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2024-04-27T03:30:00Z","end_time":"2024-04-27T04:30:00Z","scheduled_start_time":"2024-04-27T03:30:00Z","scheduled_end_time":"2024-04-27T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"},{"component":"190171","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":863907,"title":"Meta channels experience a delay in the flow of messages","description":"Meta is facing issue. Meta team checking on this. Customers using meta channel for sending / receiving messages will be impacted. For more informations, please visit the meta status page for more information  - https://metastatus.com/","start_time":"2024-04-03T18:10:00Z","end_time":"2024-04-03T20:45:34Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183498","new_status":"PO"},{"component":"183496","new_status":"PO"},{"component":"183495","new_status":"PO"},{"component":"183497","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":860980,"title":"Issues with Ticket list views, Search and Dashboards","description":"We are experiencing degraded performance on our search platform. Customers would notice issues with the ticket views not loading and accessing custom dashboard. We are all hands on deck to address this issue. Updates to follow.","start_time":"2024-03-28T13:20:00Z","end_time":"2024-03-28T14:30:30Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64707","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":858837,"title":"Issue with chat realtime updates","description":"We are encountering difficulties with real-time updates being displayed on the agent view within the inbox.","start_time":"2024-03-26T14:33:38Z","end_time":"2024-03-26T16:04:58Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":848949,"title":"Issue with accessing to freshcaller","description":"Users may encounter difficulties accessing Freshcaller during this time. Our teams are actively working to resolve the issue, and we apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available. Thank you for your patience.","start_time":"2024-03-18T16:59:00Z","end_time":"2024-03-18T17:17:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"190170","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":583712,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect Search feature within the Freshworks CRM product for a period of 5 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-23T04:30:00Z","end_time":"2024-03-23T05:30:00Z","scheduled_start_time":"2024-03-23T04:30:00Z","scheduled_end_time":"2024-03-23T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64707","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":583711,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect Search feature within the Freshworks CRM product for a period of 5 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-16T03:30:00Z","end_time":"2024-03-16T04:30:00Z","scheduled_start_time":"2024-03-16T03:30:00Z","scheduled_end_time":"2024-03-16T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64705","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":583710,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect Search feature within the Freshworks CRM product for a period of 5 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-10T12:30:00Z","end_time":"2024-03-10T15:00:00Z","scheduled_start_time":"2024-03-10T12:30:00Z","scheduled_end_time":"2024-03-10T15:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64665","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":575357,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect Marketplace apps within the Freshworks CRM product for a period of 5 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-04-13T04:30:00Z","end_time":"2024-04-13T05:30:00Z","scheduled_start_time":"2024-04-13T04:30:00Z","scheduled_end_time":"2024-04-13T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64690","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":574997,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect Marketplace apps within the Freshworks CRM product for a period of 5 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-04-07T04:30:00Z","end_time":"2024-04-07T05:30:00Z","scheduled_start_time":"2024-04-07T04:30:00Z","scheduled_end_time":"2024-04-07T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64678","new_status":"UM"},{"component":"64694","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":574525,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. This may affect Marketplace apps within the Freshworks CRM product for a period of 5 minutes in this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-23T03:30:00Z","end_time":"2024-03-23T04:30:00Z","scheduled_start_time":"2024-03-23T03:30:00Z","scheduled_end_time":"2024-03-23T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64663","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":560436,"title":"Interruption in agent portal access","description":"We were experiencing issues while trying to access the Freshchat Agent Portal in the accounts hosted on our EU data center.","start_time":"2024-02-29T14:23:00Z","end_time":"2024-02-29T14:35:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64710","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":556474,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit purchases during this timeframe.","start_time":"2024-03-03T04:30:00Z","end_time":"2024-03-03T09:30:00Z","scheduled_start_time":"2024-03-03T04:30:00Z","scheduled_end_time":"2024-03-03T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":556473,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit purchases during this timeframe.","start_time":"2024-03-02T04:30:00Z","end_time":"2024-03-02T09:30:00Z","scheduled_start_time":"2024-03-02T04:30:00Z","scheduled_end_time":"2024-03-02T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":556472,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit purchases during this timeframe.","start_time":"2024-02-25T04:30:00Z","end_time":"2024-02-25T09:30:00Z","scheduled_start_time":"2024-02-25T04:30:00Z","scheduled_end_time":"2024-02-25T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":556471,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit purchases during this timeframe.","start_time":"2024-02-24T04:30:00Z","end_time":"2024-02-24T09:30:00Z","scheduled_start_time":"2024-02-24T04:30:00Z","scheduled_end_time":"2024-02-24T09:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":535447,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading one of our database components to enhance the customer experience. During this time window, there may be temporary disruptions to the Freshworks CRM product for a period of 5 minutes. Rest assured, no data loss will occur due to this upgrade. The upgrade will be conducted during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-02-25T03:30:00Z","end_time":"2024-02-25T04:00:00Z","scheduled_start_time":"2024-02-25T03:30:00Z","scheduled_end_time":"2024-02-25T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64689","new_status":"UM"},{"component":"181066","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":535443,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading one of our database components to enhance the customer experience. During this time window, there may be temporary disruptions to the Freshworks CRM product for a period of 5 minutes. Rest assured, no data loss will occur due to this upgrade. The upgrade will be conducted during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-02-24T12:30:00Z","end_time":"2024-02-24T13:00:00Z","scheduled_start_time":"2024-02-24T12:30:00Z","scheduled_end_time":"2024-02-24T13:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64671","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":535441,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading one of our database components to enhance the customer experience. During this time window, there may be temporary disruptions to the Freshworks CRM product for a period of 5 minutes. Rest assured, no data loss will occur due to this upgrade. The upgrade will be conducted during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-02-24T03:00:00Z","end_time":"2024-02-24T03:30:00Z","scheduled_start_time":"2024-02-24T03:00:00Z","scheduled_end_time":"2024-02-24T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64706","new_status":"UM"},{"component":"181065","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":535438,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading one of our database components to enhance the customer experience. During this time window, there may be temporary disruptions to the Freshworks CRM product for a period of 5 minutes. Rest assured, no data loss will occur due to this upgrade. The upgrade will be conducted during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-02-24T02:30:00Z","end_time":"2024-02-24T03:00:00Z","scheduled_start_time":"2024-02-24T02:30:00Z","scheduled_end_time":"2024-02-24T03:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64669","new_status":"UM"},{"component":"181067","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":465169,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database to enhance the customer experience. As part of these improvements, there might be temporary disruptions in Freshworks CRM for 5 minutes within this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-16T04:30:00Z","end_time":"2024-03-16T05:30:00Z","scheduled_start_time":"2024-03-16T04:30:00Z","scheduled_end_time":"2024-03-16T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190170","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":465168,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database to enhance the customer experience. As part of these improvements, there might be temporary disruptions in Freshworks CRM for 5 minutes within this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-09T04:00:00Z","end_time":"2024-03-09T05:00:00Z","scheduled_start_time":"2024-03-09T04:00:00Z","scheduled_end_time":"2024-03-09T05:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190172","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":465166,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database to enhance the customer experience. As part of these improvements, there might be temporary disruptions in Freshworks CRM for 5 minutes within this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-03-02T13:00:00Z","end_time":"2024-03-02T14:00:00Z","scheduled_start_time":"2024-03-02T13:00:00Z","scheduled_end_time":"2024-03-02T14:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190171","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":465165,"title":"Scheduled Maintenance in Freshworks CRM","description":"We are upgrading our database to enhance the customer experience. As part of these improvements, there might be temporary disruptions in Freshworks CRM for 5 minutes within this time window. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimize any significant impact on our customers.","start_time":"2024-02-17T01:30:00Z","end_time":"2024-02-17T02:30:00Z","scheduled_start_time":"2024-02-17T01:30:00Z","scheduled_end_time":"2024-02-17T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"190169","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":415696,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading one of our database component to improve the customer experience. As a part of these improvements, there may be temporary disruptions in CRM during the upgrade. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimise any significant impact on our customers.","start_time":"2024-01-21T01:30:00Z","end_time":"2024-01-21T02:30:00Z","scheduled_start_time":"2024-01-21T01:30:00Z","scheduled_end_time":"2024-01-21T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64702","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":413956,"title":"Issue in loading Sales Account filters","description":"We are facing some degraded performance on our system, our best minds are working on it and will post the update once it got resolved","start_time":"2023-12-29T06:15:00Z","end_time":"2024-01-01T10:30:45Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PO"},{"component":"64707","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":410753,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshworks CRM may encounter intermittent disruptions during this period. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-12-16T01:30:00Z","end_time":"2023-12-16T02:30:00Z","scheduled_start_time":"2023-12-16T01:30:00Z","scheduled_end_time":"2023-12-16T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"},{"component":"188618","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":410687,"title":"Issue with incoming/outgoing SMS & Calls","description":"We are currently facing delay in incoming/outgoing SMS , Calls & SMS campaigns. We are closely working with our third-party service to resolve the issue.","start_time":"2023-12-12T01:36:00Z","end_time":"2023-12-12T02:58:06Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"},{"component":"64710","new_status":"PD"},{"component":"64658","new_status":"PD"},{"component":"64670","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":405771,"title":"Scheduled maintenance in Freshworks CRM","description":"We are currently in the process of upgrading our internal systems to enhance our customer experience. As a result, customers may experience issues logging into Freshworks CRM during this period. Rest assured, we have taken the necessary measures to schedule the upgrade during low-usage hours, and we do not anticipate any data loss due to this upgrade. Your cooperation is greatly appreciated, and please feel free to reach out to our support team if you have any queries.","start_time":"2023-12-10T14:30:00Z","end_time":"2023-12-10T15:30:00Z","scheduled_start_time":"2023-12-10T14:30:00Z","scheduled_end_time":"2023-12-10T15:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"188616","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":405760,"title":"Scheduled maintenance in Freshworks CRM","description":"We are currently in the process of upgrading our internal systems to enhance our customer experience. As a result, customers may experience issues logging into Freshworks CRM during this period. Rest assured, we have taken the necessary measures to schedule the upgrade during low-usage hours, and we do not anticipate any data loss due to this upgrade. Your cooperation is greatly appreciated, and please feel free to reach out to our support team if you have any queries.","start_time":"2023-12-02T02:30:00Z","end_time":"2023-12-02T03:30:00Z","scheduled_start_time":"2023-12-02T02:30:00Z","scheduled_end_time":"2023-12-02T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"188617","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":405342,"title":"Scheduled maintenance in FreshworksCRM","description":"We are upgrading one of our database component to improve the customer experience. As a part of these improvements, there may be temporary disruptions in Freshworks CRM during the upgrade. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimise any significant impact on our customers.","start_time":"2023-12-03T01:30:00Z","end_time":"2023-12-03T02:30:00Z","scheduled_start_time":"2023-12-03T01:30:00Z","scheduled_end_time":"2023-12-03T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"},{"component":"188617","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":405027,"title":"Issues with replying to FB DMs","description":"We're facing issues with replying to FB DMs due to an ongoing outage on Meta's end. We're monitoring this closely. More updates to follow.","start_time":"2023-11-15T19:00:00Z","end_time":"2023-11-16T03:28:09Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64664","new_status":"OP"},{"component":"64673","new_status":"OP"},{"component":"64698","new_status":"OP"},{"component":"64703","new_status":"OP"},{"component":"181068","new_status":"OP"},{"component":"183496","new_status":"OP"},{"component":"183497","new_status":"OP"},{"component":"183498","new_status":"OP"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":402326,"title":"Scheduled maintenance in Freshworks CRM","description":"We are currently in the process of upgrading our internal systems to enhance our customer experience. As a result, customers may experience temporary disruptions and issues logging into Freshworks CRM during this period. Rest assured, we have taken the necessary measures to schedule the upgrade during low-usage hours, and we do not anticipate any data loss due to this upgrade. Your cooperation is greatly appreciated, and please feel free to reach out to our support team if you have any queries.","start_time":"2023-11-18T12:30:00Z","end_time":"2023-11-18T13:30:00Z","scheduled_start_time":"2023-11-18T12:30:00Z","scheduled_end_time":"2023-11-18T13:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"},{"component":"183495","new_status":"UM"},{"component":"188151","new_status":"UM"},{"component":"188619","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":402798,"title":"Issue in loading the contact filters","description":"We are facing some degraded performance on our system, our best minds are working on it and will post the update once it got resolved","start_time":"2023-11-07T06:46:06Z","end_time":"2023-11-07T22:20:47Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PO"},{"component":"64705","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":402699,"title":"Major Outage with Bots","description":"We are currently facing issue with bots and our brightest minds are working on it to resolve the issue.","start_time":"2023-11-06T16:34:00Z","end_time":"2023-11-06T18:16:38Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64703","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":402160,"title":"Delay in Conversation updates in the Inbox","description":"We are observing performance degradation in displaying the conversations in the inbox filter views, our team is currently aware and investigating the same","start_time":"2023-11-03T08:25:33Z","end_time":"2023-11-03T12:21:10Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":401958,"title":"Scheduled maintenance in Freshchat","description":"We are upgrading one of our database component to improve the customer experience. As a part of these improvements, there may be temporary disruptions in Freshchat during the upgrade. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimise any significant impact on our customers.","start_time":"2023-11-23T00:30:00Z","end_time":"2023-11-23T01:30:00Z","scheduled_start_time":"2023-11-23T00:30:00Z","scheduled_end_time":"2023-11-23T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"187918","new_status":"UM"},{"component":"188152","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":401956,"title":"Scheduled maintenance in Freshchat","description":"We are upgrading one of our database component to improve the customer experience. As a part of these improvements, there may be temporary disruptions in Freshchat during the upgrade. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimise any significant impact on our customers.","start_time":"2023-11-21T02:30:00Z","end_time":"2023-11-21T03:30:00Z","scheduled_start_time":"2023-11-21T02:30:00Z","scheduled_end_time":"2023-11-21T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":401954,"title":"Scheduled maintenance in Freshchat","description":"We are upgrading one of our database component to improve the customer experience. As a part of these improvements, there may be temporary disruptions in Freshchat during the upgrade. Rest assured, no data loss will occur due to this upgrade. The upgrade will take place during minimal traffic hours to minimise any significant impact on our customers.","start_time":"2023-11-24T01:30:00Z","end_time":"2023-11-24T02:30:00Z","scheduled_start_time":"2023-11-24T01:30:00Z","scheduled_end_time":"2023-11-24T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":398147,"title":"Scheduled maintenance in CRM","description":"We are in the process of upgrading our Supporting systems to enhance the customer experience. As part of these enhancements, there may be slowness in accessing the portal during the upgrade. No data loss will occur as a result of this upgrade. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-11-05T01:30:00Z","end_time":"2023-11-05T02:30:00Z","scheduled_start_time":"2023-11-05T01:30:00Z","scheduled_end_time":"2023-11-05T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64687","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":395891,"title":"Scheduled maintenance in Freshchat","description":"We are upgrading some of our data stores to serve our customers better, as a result of which Freshchat may encounter intermittent disruptions for a few minutes during this period. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-11-09T01:30:00Z","end_time":"2023-11-09T02:30:00Z","scheduled_start_time":"2023-11-09T01:30:00Z","scheduled_end_time":"2023-11-09T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"},{"component":"176386","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"183498","new_status":"UM"},{"component":"188006","new_status":"UM"},{"component":"188153","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":395890,"title":"Scheduled maintenance in Freshchat","description":"We are upgrading some of our data stores to serve our customers better, as a result of which Freshchat may encounter intermittent disruptions for a few minutes during this period. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-11-07T00:30:00Z","end_time":"2023-11-07T01:30:00Z","scheduled_start_time":"2023-11-07T00:30:00Z","scheduled_end_time":"2023-11-07T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"176387","new_status":"UM"},{"component":"181065","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"188010","new_status":"UM"},{"component":"188150","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":393075,"title":"Degraded Performance","description":"Our third party service provider has detected a potential issue with voice recording. Our engineering team has been alerted and is actively investigating. We will let you know as soon as we have more information.","start_time":"2023-10-05T14:14:00Z","end_time":"2023-10-05T19:41:16Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"188150","new_status":"PD"},{"component":"188151","new_status":"PD"},{"component":"188152","new_status":"PD"},{"component":"188153","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":392576,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2023-10-22T04:30:00Z","end_time":"2023-10-22T08:30:00Z","scheduled_start_time":"2023-10-22T04:30:00Z","scheduled_end_time":"2023-10-22T08:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":392573,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2023-10-21T04:30:00Z","end_time":"2023-10-21T08:30:00Z","scheduled_start_time":"2023-10-21T04:30:00Z","scheduled_end_time":"2023-10-21T08:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":392571,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2023-10-15T04:30:00Z","end_time":"2023-10-15T08:30:00Z","scheduled_start_time":"2023-10-15T04:30:00Z","scheduled_end_time":"2023-10-15T08:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":392566,"title":"Scheduled maintenance in Billing system","description":"Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. Therefore, we recommend not making updates to subscription flows, such as license and plan modifications, credit and session pack purchases.","start_time":"2023-10-14T04:30:00Z","end_time":"2023-10-14T08:30:00Z","scheduled_start_time":"2023-10-14T04:30:00Z","scheduled_end_time":"2023-10-14T08:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"181065","new_status":"UM"},{"component":"181066","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":391019,"title":"Scheduled maintenance in Freshworks CRM","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshworks CRM will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-10-15T00:30:00Z","end_time":"2023-10-15T01:30:00Z","scheduled_start_time":"2023-10-15T00:30:00Z","scheduled_end_time":"2023-10-15T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"136015","new_status":"UM"},{"component":"176388","new_status":"UM"},{"component":"181067","new_status":"UM"},{"component":"187918","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":390973,"title":"Scheduled maintenance in Freshworks CRM Analytics","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshdesk Analytics will be inaccessible during the maintenance window . The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-10-15T00:30:00Z","end_time":"2023-10-15T01:30:00Z","scheduled_start_time":"2023-10-15T00:30:00Z","scheduled_end_time":"2023-10-15T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"188010","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":390967,"title":"Scheduled maintenance in Freshworks CRM Analytics","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshworks CRM Analytics will be inaccessible during the maintenance window . The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-10-22T04:30:00Z","end_time":"2023-10-22T05:30:00Z","scheduled_start_time":"2023-10-22T04:30:00Z","scheduled_end_time":"2023-10-22T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"188006","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":390890,"title":"Partial Outage","description":"Users find difficulty in creating/updating contacts and CRM account , and also emails. Developers are working to fix this issues as urgent priority.","start_time":"2023-09-27T06:35:39Z","end_time":"2023-09-27T08:13:39Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64696","new_status":"PO"},{"component":"64704","new_status":"PO"},{"component":"64675","new_status":"PO"},{"component":"64677","new_status":"PO"},{"component":"64661","new_status":"PO"},{"component":"64672","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":390061,"title":"Scheduled maintenance in Freshworks CRM Analytics","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshworks CRM Analytics will be inaccessible during the maintenance window . The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-10-07T23:00:00Z","end_time":"2023-10-08T00:00:00Z","scheduled_start_time":"2023-10-07T23:00:00Z","scheduled_end_time":"2023-10-08T00:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"187918","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":389803,"title":"Experiencing downtime for Freshsales and Freshsales CRM in US region","description":"We are currently experiencing an issue in accessing our Portal. Our developers are working on it to resolve the issue","start_time":"2023-09-21T10:33:00Z","end_time":"2023-09-21T10:55:41Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":389380,"title":"Issue with Search filters for Australia customers","description":"Our engineering team is investigating the issue and working to resolve it as quickly as possible. We will provide updates as they become available.","start_time":"2023-09-20T02:22:00Z","end_time":"2023-09-20T06:51:44Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64665","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":388955,"title":"Issue with the login Page.","description":"We are currently experiencing a downtime that is affecting login for agents in the accounts hosted on our EU data center. We have the right stakeholders on deck to have this addressed. Updates to follow.","start_time":"2023-09-18T08:33:00Z","end_time":"2023-09-18T09:06:58Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64692","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":387564,"title":"Scheduled maintenance in Freshworks CRM","description":"We are conducting critical database maintenance to enhance our service for customers. As a result, Freshworks crm may experience intermittent failures and delays during this window. This upgrade will be scheduled during low-traffic hours to minimise any significant disruptions to our valued customers.","start_time":"2023-09-23T14:30:00Z","end_time":"2023-09-23T15:30:00Z","scheduled_start_time":"2023-09-23T14:30:00Z","scheduled_end_time":"2023-09-23T15:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":386877,"title":"Degraded Performance","description":"Our team is currently in active communication with our third-party service provider due to their ongoing degraded performance issues.","start_time":"2023-09-07T12:13:00Z","end_time":"2023-09-07T12:30:26Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183496","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":385617,"title":"Freshworks CRM is experiencing an outage","description":"We are currently experiencing a partial outage of Freshworks CRM. This is due to an issue with our internal service. As a result, some customers may experience issues while accessing their CRM.\nOur engineers are working to resolve the issue as quickly as possible. We will provide updates as we have more information.\nIn the meantime, we apologize for any inconvenience this may cause","start_time":"2023-08-31T05:13:00Z","end_time":"2023-08-31T05:21:12Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":384844,"title":"Issue with Search filters for India customers","description":"Customers might  face issues in loading the LCAD filters  and Search in IND region . Our engineering team is working to get this resolved as soon as possible","start_time":"2023-08-28T04:00:00Z","end_time":"2023-08-28T10:30:45Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PD"},{"component":"64705","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":380900,"title":"Latency while accessing CRM due to ISP connectivity issue","description":"We observed Internet service provider carrying traffic from India to US is facing connectivity issue , which could result in latency of CRM from specific networks. Our cloud service provider is working with ISP to reroute the traffic on the impacted path ; Updates to follow","start_time":"2023-08-08T09:35:00Z","end_time":"2023-08-08T11:14:07Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":377753,"title":"Scheduled maintenance in Freshbots","description":"We are upgrading our database systems to serve our customers better, as a result of which Freshbots will be inaccessible for 5 minutes. The upgrade will happen during minimal traffic hours to reduce any major impacts to customers.","start_time":"2023-08-05T00:30:00Z","end_time":"2023-08-05T01:00:00Z","scheduled_start_time":"2023-08-05T00:30:00Z","scheduled_end_time":"2023-08-05T01:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64673","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":377075,"title":"Scheduled maintenance in Freshworks CRM","description":"We are conducting critical database maintenance to enhance our service for customers. As a result, Freshworks crm may experience intermittent failures and delays during this window. This upgrade will be scheduled during low-traffic hours to minimise any significant disruptions to our valued customers.","start_time":"2023-07-22T15:00:00Z","end_time":"2023-07-22T16:00:00Z","scheduled_start_time":"2023-07-22T15:00:00Z","scheduled_end_time":"2023-07-22T16:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64668","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"176389","new_status":"UM"},{"component":"181068","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":363397,"title":"Scheduled Maintenance Email Service (July 9th, 09:00 AM - 09:30 AM IST)","description":"Our Email service is going through a scheduled Maintenance on 9th July 2023, 09:00 AM IST - 09:30 AM IST. During this window, we would queue and retry all the email requests with a delay of 5 minutes. We will ensure that there is no loss of emails that are supposed to be delivered as we only foresee a delay during the maintenance window.","start_time":"2023-07-09T03:30:00Z","end_time":"2023-07-09T04:00:00Z","scheduled_start_time":"2023-07-09T03:30:00Z","scheduled_end_time":"2023-07-09T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64696","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":362334,"title":"Issue With O365 Custom Email Service - Incoming & Outgoing Emails","description":"Microsoft is experiencing an outages with o365 , customer might face issue with incoming and outgoing emails. We will provide further update once Microsoft provides an update or resolves the issue.","start_time":"2023-06-23T04:40:00Z","end_time":"2023-06-26T13:30:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64661","new_status":"OP"},{"component":"64672","new_status":"OP"},{"component":"64675","new_status":"OP"},{"component":"64677","new_status":"OP"},{"component":"64681","new_status":"OP"},{"component":"64684","new_status":"OP"},{"component":"64696","new_status":"OP"},{"component":"64704","new_status":"OP"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":361450,"title":"Incoming Calls dropping intermittently","description":"Our telephony provider has been facing service degradation and  investigating dequeue calls drop issues. Customers may experience calls dropped very shortly after connecting. We expect to provide another update in 1 hour or as soon as more information becomes available.","start_time":"2023-06-20T15:20:00Z","end_time":"2023-06-20T18:15:08Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"183495","new_status":"PO"},{"component":"183496","new_status":"PO"},{"component":"183497","new_status":"PO"},{"component":"183498","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":361366,"title":"Issue in loading the application","description":"We are currently facing issues while loading the account. Our best minds are working on fixing this. More updates to follow.","start_time":"2023-06-20T09:10:00Z","end_time":"2023-06-20T09:36:33Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":360059,"title":"Latency issue due to Third-Party Service Provider","description":"We are currently facing issues with one of our third-party services. Our best minds are working on fixing this. More updates to follow.","start_time":"2023-06-13T19:10:00Z","end_time":"2023-06-13T21:20:44Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"},{"component":"64707","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":359926,"title":"Scheduled Maintenance in Email Service","description":"Our third party email service provider has scheduled maintenance on June 18, 2023 from 4:30 AM to 8:30 AM IST. During this time, We may experience intermittent delays with email sending, whitelabel configuration APIs, tracking redirection and sending events to products.\nWe expect that only a small number of outgoing emails will be affected due to our own sending IPs' rate limiting. Rest assured, we are taking all necessary steps to minimize these disruptions and restore normal operations promptly.\nWe apologize for any inconvenience this may cause and appreciate your patience and understanding during this maintenance activity.\nThere will be no impact on the incoming flow of emails. You will continue to receive emails as usual.","start_time":"2023-06-17T23:00:00Z","end_time":"2023-06-18T03:00:00Z","scheduled_start_time":"2023-06-17T23:00:00Z","scheduled_end_time":"2023-06-18T03:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"183495","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"183498","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":358523,"title":"Scheduled Maintenance in Email Service","description":"Our third party email service provider has scheduled maintenance on June 11, 2023, from 4:30 AM to 8:30 AM IST. During this time, outgoing emails, tracking, and events functionalities for emails routed through our service provider will be affected. However, there will be no data loss associated with these issues\noutgoing email using our own mail server will not have any impact.","start_time":"2023-06-10T23:00:00Z","end_time":"2023-06-11T03:00:00Z","scheduled_start_time":"2023-06-10T23:00:00Z","scheduled_end_time":"2023-06-11T03:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"183495","new_status":"UM"},{"component":"183496","new_status":"UM"},{"component":"183497","new_status":"UM"},{"component":"183498","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":345019,"title":"Degraded Performance","description":"We are facing the degraded performance with our application, Which impacts Delivery of events will be delayed for all the products, External event/Webhook calls will not work , App installation &  un-Installation has impact.","start_time":"2023-05-04T09:45:00Z","end_time":"2023-05-04T13:20:35Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64678","new_status":"PD"},{"component":"64690","new_status":"PD"},{"component":"64694","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":344248,"title":"Issues with logging in to FreshworksCRM","description":"We are experiencing issues with our internal service due to which customers will face issues while logging in to FreshworksCRM. Our Engineers are working towards a resolution.","start_time":"2023-05-03T16:15:00Z","end_time":"2023-05-03T17:50:34Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":343262,"title":"Degraded Performance","description":"We are currently facing intermittent issue due to our third party service provider and we are working with our service partner to fix this issue.","start_time":"2023-05-02T13:21:00Z","end_time":"2023-05-02T13:40:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":339407,"title":"Analytics Export PDF Functionality Degradation","description":"All the schedules (PDF) would be processed with a delay in the US and EUC regions for all the customers.","start_time":"2023-04-25T20:00:00Z","end_time":"2023-04-26T11:30:02Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64708","new_status":"PD"},{"component":"64709","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":332939,"title":"Scheduled infrastructure maintenance with our third party billing service provider","description":"We would like to inform you that our billing provider was performing an infrastructure maintenance upgrade on April 16, 2023 between 04:30 AM and 07:30 AM UTC During this time, there was a brief interruption to our billing system, which could have resulted in temporary issues with payments or access to your account.","start_time":"2023-04-16T04:30:00Z","end_time":"2023-04-16T07:30:12Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"181065","new_status":"PD"},{"component":"181066","new_status":"PD"},{"component":"181067","new_status":"PD"},{"component":"181068","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":330706,"title":"Scheduled maintenance in Freshcaller","description":"We are doing a maintenance activity in our database systems, due to which incoming and outgoing calls will be impacted for 5 minutes.","start_time":"2023-04-22T04:30:00Z","end_time":"2023-04-22T05:00:00Z","scheduled_start_time":"2023-04-22T04:30:00Z","scheduled_end_time":"2023-04-22T05:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64686","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":326730,"title":"Infrastructure changes","description":"Due to scheduled maintenance, your integration with Slack will be temporarily unavailable. During this time, you will not be able to access Slack within the CRM. We apologize for any inconvenience this may cause and appreciate your patience and understanding.","start_time":"2023-04-08T05:30:00Z","end_time":"2023-04-08T06:30:00Z","scheduled_start_time":"2023-04-08T05:30:00Z","scheduled_end_time":"2023-04-08T06:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64689","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":326729,"title":"Infrastructure changes","description":"Due to scheduled maintenance, your integration with Slack will be temporarily unavailable. During this time, you will not be able to access Slack within the CRM. We apologize for any inconvenience this may cause and appreciate your patience and understanding.","start_time":"2023-04-08T04:30:00Z","end_time":"2023-04-08T05:30:00Z","scheduled_start_time":"2023-04-08T04:30:00Z","scheduled_end_time":"2023-04-08T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64706","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":326728,"title":"Infrastructure changes","description":"Due to scheduled maintenance, your integration with Slack will be temporarily unavailable. During this time, you will not be able to access Slack within the CRM. We apologize for any inconvenience this may cause and appreciate your patience and understanding.","start_time":"2023-04-08T03:30:00Z","end_time":"2023-04-08T04:30:00Z","scheduled_start_time":"2023-04-08T03:30:00Z","scheduled_end_time":"2023-04-08T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64669","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":326727,"title":"Infrastructure changes","description":"Due to scheduled maintenance, your integration with Slack will be temporarily unavailable. During this time, you will not be able to access Slack within the CRM. We apologize for any inconvenience this may cause and appreciate your patience and understanding.","start_time":"2023-04-08T02:30:00Z","end_time":"2023-04-08T03:30:00Z","scheduled_start_time":"2023-04-08T02:30:00Z","scheduled_end_time":"2023-04-08T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64668","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":324844,"title":"Planned maintenance of Analytics module","description":"Due to an increase in user base and the footfall to our Analytics application we will be doing a planned maintenance to scale our application backend infrastructure. There would be a possible downtime of upto 5 minutes.","start_time":"2023-04-09T04:00:00Z","end_time":"2023-04-09T04:30:00Z","scheduled_start_time":"2023-04-09T04:00:00Z","scheduled_end_time":"2023-04-09T04:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64708","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":324840,"title":"Planned maintenance of Analytics module","description":"Due to an increase in user base and the footfall to our Analytics application we will be doing a planned maintenance to scale our application backend infrastructure. There would be a possible downtime of upto 5 minutes.","start_time":"2023-04-09T03:30:00Z","end_time":"2023-04-09T04:00:00Z","scheduled_start_time":"2023-04-09T03:30:00Z","scheduled_end_time":"2023-04-09T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64709","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":324783,"title":"Planned maintenance of Analytics module","description":"Due to an increase in user base and the footfall to our Analytics application we will be doing a planned maintenance to scale our application backend infrastructure. There would be a possible downtime of upto 5 minutes.","start_time":"2023-04-09T03:00:00Z","end_time":"2023-04-09T03:30:00Z","scheduled_start_time":"2023-04-09T03:00:00Z","scheduled_end_time":"2023-04-09T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64688","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":321279,"title":"Degraded Performance","description":"We’re experiencing issues with accessing certain modules from the Freshworks Organisation URL. Our engineering team is working to have this up and running at the earliest.","start_time":"2023-03-23T14:10:00Z","end_time":"2023-03-23T14:44:01Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":319511,"title":"Issue with Realtime updates to filters and user properties","description":"There is an ongoing issue with real time updates to filters and user properties. Message delivery is not affected","start_time":"2023-03-16T11:13:00Z","end_time":"2023-03-16T13:20:22Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":318979,"title":"Issue in viewing older emails","description":"We are noticing an issue in the email module. Customers might be unable to view emails in the product. Our engineers are looking into this issue. We will keep you posted once the issue is resolved.","start_time":"2023-03-14T09:58:00Z","end_time":"2023-03-15T07:54:21Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64675","new_status":"PO"},{"component":"64677","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":318442,"title":"Internal server error and unable to log in","description":"Internal server error and unable to log in","start_time":"2023-03-04T05:44:00Z","end_time":"2023-03-04T06:02:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"MO"},{"component":"64702","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":316541,"title":"Internal server error and unable to log in","description":"Internal server error and unable to log in","start_time":"2023-03-03T11:59:00Z","end_time":"2023-03-04T05:44:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PO"},{"component":"64702","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":313706,"title":"Degraded Performance in Analytics","description":"We are facing a degraded performance with our Analytics module, the customer will face a delay when accessing the Analytics dashboard, but there is no data loss expected. we have identified the issue and working towards a fix.","start_time":"2023-02-23T05:17:00Z","end_time":"2023-02-23T05:50:46Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64709","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":313696,"title":"Degraded Performance in Analytics","description":"We are facing a degraded performance with our Analytics module, customers will not be able to access the Analytics dashboard, and there is no data loss expected. we have identified the issue and working towards a fix.","start_time":"2023-02-23T05:07:00Z","end_time":"2023-02-23T05:35:40Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64708","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":313325,"title":"Degraded Performance in IND","description":"We are experiencing a degraded performance in Freshsales IND . We’re aware of the issue and working towards a resolution.","start_time":"2023-02-22T03:50:00Z","end_time":"2023-02-22T04:35:44Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":310433,"title":"Major Outage in EUC","description":"We are currently experiencing an issue in accessing a few of the accounts in the EU data center. Our developers have identified the issue & are working on it to resolve the issue.","start_time":"2023-02-10T10:25:00Z","end_time":"2023-02-10T10:37:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64692","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":309449,"title":"Issue With Custom Email service","description":"One of our email service providers is currently facing issues with incoming and outgoing emails. The customers using custom mail box will be facing problems with email-to-ticket conversion and reply sent from the product.","start_time":"2023-02-07T04:05:00Z","end_time":"2023-02-07T16:05:50Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64661","new_status":"PD"},{"component":"64662","new_status":"PD"},{"component":"64672","new_status":"PD"},{"component":"64675","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64680","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64687","new_status":"PD"},{"component":"64693","new_status":"PD"},{"component":"64696","new_status":"PD"},{"component":"64704","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":307655,"title":"Degraded performance in freshchat messaging","description":"For a sub set of customers using CRM bundle account, new users may not be able to use chat widget. Existing end users can still continue to chat with agents. We are aware of the problem and our engineers are recovering this issue.","start_time":"2023-01-31T10:58:00Z","end_time":"2023-01-31T16:00:31Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"},{"component":"64710","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":306423,"title":"Degraded Performance","description":"We are facing a problem with our Bots service. Our engineers are working on the problem and will keep you posted on the updates.","start_time":"2023-01-23T10:30:00Z","end_time":"2023-01-23T12:00:44Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64698","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":305882,"title":"The Marketplace for CRM is down","description":"We are facing issues in serving Apps via marketplace. Our team is actively working on this to get it rectified as soon as possible.","start_time":"2023-01-19T15:02:00Z","end_time":"2023-01-20T00:21:34Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64663","new_status":"PD"},{"component":"64678","new_status":"PD"},{"component":"64690","new_status":"PD"},{"component":"64694","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":305823,"title":"Degraded performance in operations related to Journey","description":"Currently we are facing some issues with our application in Journeys. Customers may observe some delay in using the application. Our Engineers are working on it and will keep our customers posted on the progress. Freshmarketer Classic customers are not impacted by these issues.","start_time":"2023-01-19T14:30:00Z","end_time":"2023-01-19T20:03:50Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":304699,"title":"Scheduled maintenance in our login service","description":"Our application is going through a scheduled maintenance as we are upgrading our Databases to be able to serve our customers effectively, as a result of which users might face issues while accessing their account for a short span. We regret the inconvenience.","start_time":"2023-01-14T02:30:00Z","end_time":"2023-01-14T02:40:00Z","scheduled_start_time":"2023-01-14T02:30:00Z","scheduled_end_time":"2023-01-14T02:40:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64702","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":303785,"title":"Issues accessing organization URL","description":"We are facing issues loading the product. Our best minds are on top of it. Updates to follow.","start_time":"2023-01-10T14:03:00Z","end_time":"2023-01-10T15:40:15Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"MO"},{"component":"64682","new_status":"MO"},{"component":"64684","new_status":"MO"},{"component":"64687","new_status":"MO"},{"component":"64689","new_status":"MO"},{"component":"64690","new_status":"MO"},{"component":"64691","new_status":"MO"},{"component":"64700","new_status":"MO"},{"component":"64702","new_status":"MO"},{"component":"64703","new_status":"MO"},{"component":"64707","new_status":"MO"},{"component":"64708","new_status":"MO"},{"component":"136012","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":303793,"title":"Failures noticed in Signup requests","description":"We are experiencing an issue while performing new signup. Our best minds are looking into the situation now and we will be providing updates as we make progress.","start_time":"2023-01-10T14:03:00Z","end_time":"2023-01-10T15:40:33Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"176386","new_status":"PO"},{"component":"176387","new_status":"PO"},{"component":"176388","new_status":"PO"},{"component":"176389","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":299522,"title":"Direct email Signups Failing","description":"We are facing issues with new users signing up with their email. While our engineers are working on it, customers can activate their account and login to the product from the activation link received in their email. We will share updates till this issue is resolved","start_time":"2022-12-20T09:06:00Z","end_time":"2022-12-20T16:52:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":298376,"title":"Updation/Creation are failing in Contacts/Accounts module","description":"There is an ongoing issue where some users are unable to create/edit records and their field in the Contacts/Accounts module, the engineers are working avidly for a fix on this.","start_time":"2022-12-15T16:10:00Z","end_time":"2022-12-16T17:50:44Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PO"},{"component":"64692","new_status":"PO"},{"component":"64702","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":297791,"title":"Issue in Accessing Freshsales Application","description":"We are experiencing an issue while loading the accounts. Our best minds are looking into the situation now and we will be providing updates as we make progress.","start_time":"2022-12-13T09:20:00Z","end_time":"2022-12-13T10:29:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PO"},{"component":"64674","new_status":"PO"},{"component":"64692","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":294784,"title":"Scheduled maintenance for billing module","description":"We are doing a database upgrade on our billing module and we expect a 5 to 10 minutes of downtime during the maintenance  window.  All other feature of the product would be functional as expected.","start_time":"2022-12-18T03:45:00Z","end_time":"2022-12-18T04:15:00Z","scheduled_start_time":"2022-12-18T03:45:00Z","scheduled_end_time":"2022-12-18T04:15:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64702","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":294781,"title":"Scheduled maintenance for billing module","description":"We are doing a database upgrade on our billing module and we expect a 5 to 10 minutes of downtime during the maintenance  window.  All other feature of the product would be functional as expected.","start_time":"2022-12-18T02:30:00Z","end_time":"2022-12-18T03:00:00Z","scheduled_start_time":"2022-12-18T02:30:00Z","scheduled_end_time":"2022-12-18T03:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64674","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":294778,"title":"Scheduled maintenance for billing module","description":"We are doing a database upgrade on our billing module and we expect a 5 to 10 minutes of downtime during the maintenance  window.  All other feature of the product would be functional as expected","start_time":"2022-12-11T02:30:00Z","end_time":"2022-12-11T03:00:00Z","scheduled_start_time":"2022-12-11T02:30:00Z","scheduled_end_time":"2022-12-11T03:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64692","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":293799,"title":"Issue with Login","description":"We are experiencing issues with login the portal. Our engineers are working on this with priority. Updates to follow shortly.","start_time":"2022-11-30T09:23:00Z","end_time":"2022-11-30T09:47:23Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64674","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":292761,"title":"Scheduled maintenance for billing module","description":"We are doing a database upgrade on our billing module and we expect a 5 to 10 minutes of downtime during the maintenance window. All other feature of the product would be functional as expected","start_time":"2022-11-27T03:00:00Z","end_time":"2022-11-27T03:30:00Z","scheduled_start_time":"2022-11-27T03:00:00Z","scheduled_end_time":"2022-11-27T03:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":284762,"title":"Some of the components are not working for newly signed up accounts","description":"We are facing issues with the caller, chat, and journeys page access. We are working on it.","start_time":"2022-11-04T08:40:00Z","end_time":"2022-11-04T20:09:17Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"},{"component":"64700","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":282727,"title":"Scheduled maintenance in FreshCaller INDIA and SYDNEY region on December 03, 2022 06:00 AM to 07:00 AM IST","description":"There is a planned upgrade in our system. During the upgrade, the product will not be accessible for 15 minutes.","start_time":"2022-12-03T00:30:00Z","end_time":"2022-12-03T01:30:00Z","scheduled_start_time":"2022-12-03T00:30:00Z","scheduled_end_time":"2022-12-03T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64656","new_status":"UM"},{"component":"64667","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":282725,"title":"Scheduled maintenance in FreshCaller US & EUC regions on December 10, 2022 10:00 AM to 11:00 AM IST","description":"There is a planned upgrade in our system. During the upgrade, the product will not be accessible for 15 minutes.","start_time":"2022-12-10T04:30:00Z","end_time":"2022-12-10T05:30:00Z","scheduled_start_time":"2022-12-10T04:30:00Z","scheduled_end_time":"2022-12-10T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64686","new_status":"UM"},{"component":"64700","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":280923,"title":"Third party services outage - WhatsApp","description":"The third-party service - WhatsApp is facing an outage and users communicating through WhatsApp as a channel might be impacted. We will keep you posted on the progress as the provider progresses through fixes.","start_time":"2022-10-25T07:15:00Z","end_time":"2022-10-25T10:28:43Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64669","new_status":"PO"},{"component":"64671","new_status":"PO"},{"component":"64689","new_status":"PO"},{"component":"64706","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":274693,"title":"Scheduled Maintenance in US region","description":"We are performing a scheduled maintenance  in Freshsales CRM database servers to serve our customers better. Customers may face issues while accessing the Freshsales application during this window. We regret the inconvenience.","start_time":"2022-11-20T04:30:00Z","end_time":"2022-11-20T05:30:00Z","scheduled_start_time":"2022-11-20T04:30:00Z","scheduled_end_time":"2022-11-20T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":274692,"title":"Scheduled Maintenance in US region","description":"We are performing a scheduled maintenance  in Freshsales CRM database servers to serve our customers better. Customers may face issues while accessing the Freshsales application during this window. We regret the inconvenience.","start_time":"2022-11-13T04:30:00Z","end_time":"2022-11-13T05:30:00Z","scheduled_start_time":"2022-11-13T04:30:00Z","scheduled_end_time":"2022-11-13T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64682","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64690","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64702","new_status":"UM"},{"component":"64703","new_status":"UM"},{"component":"64707","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"136012","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":274689,"title":"Scheduled Maintenance in EUC, AUS, IND regions","description":"We are performing a scheduled maintenance  in Freshsales CRM database servers to serve our customers better. Customers may face issues while accessing the Freshsales application during this window. We regret the inconvenience.","start_time":"2022-11-05T04:30:00Z","end_time":"2022-11-05T05:30:00Z","scheduled_start_time":"2022-11-05T04:30:00Z","scheduled_end_time":"2022-11-05T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64655","new_status":"UM"},{"component":"64656","new_status":"UM"},{"component":"64657","new_status":"UM"},{"component":"64658","new_status":"UM"},{"component":"64661","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64663","new_status":"UM"},{"component":"64664","new_status":"UM"},{"component":"64665","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64668","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64671","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64673","new_status":"UM"},{"component":"64674","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64678","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64685","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64688","new_status":"UM"},{"component":"64692","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64694","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64698","new_status":"UM"},{"component":"64704","new_status":"UM"},{"component":"64705","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"64710","new_status":"UM"},{"component":"65882","new_status":"UM"},{"component":"65883","new_status":"UM"},{"component":"65884","new_status":"UM"},{"component":"65885","new_status":"UM"},{"component":"136013","new_status":"UM"},{"component":"136014","new_status":"UM"},{"component":"136015","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":274180,"title":"Major Outage in AUS region","description":"We are experiencing an outage in AUS region which will make our customer unable to access the application. Our best minds are looking into the situation now and we will be providing updates as we make progress.","start_time":"2022-10-06T08:47:00Z","end_time":"2022-10-06T09:37:01Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"MO"},{"component":"64656","new_status":"MO"},{"component":"64657","new_status":"MO"},{"component":"64662","new_status":"MO"},{"component":"64663","new_status":"MO"},{"component":"64664","new_status":"MO"},{"component":"64665","new_status":"MO"},{"component":"64668","new_status":"MO"},{"component":"64670","new_status":"MO"},{"component":"64671","new_status":"MO"},{"component":"64675","new_status":"MO"},{"component":"64677","new_status":"MO"},{"component":"65883","new_status":"MO"},{"component":"65885","new_status":"MO"},{"component":"136014","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":270440,"title":"Scheduled Maintenance Email Service (16th October, 06:00 AM - 07:00 AM IST)","description":"Our Email service is going through a scheduled Maintenance on 16th October, 06:00 AM IST - 07:00 AM IST. During this window, we would queue and retry all the email requests with a delay of 5 minutes. We will ensure that there is no loss of emails that are supposed to be delivered as we only foresee a delay during the maintenance window.","start_time":"2022-10-16T00:30:00Z","end_time":"2022-10-16T01:30:00Z","scheduled_start_time":"2022-10-16T00:30:00Z","scheduled_end_time":"2022-10-16T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64684","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":269804,"title":"Scheduled Maintenance of Email Service in US and AUS regions","description":"We are performing a scheduled maintenance on persistence layer of Email Service in Freshsales CRM to serve our customers better. Customers may face failures in Email Configuration changes and minor delay in incoming and outgoing emails during this window. We regret the inconvenience.","start_time":"2022-09-25T03:30:00Z","end_time":"2022-09-25T05:30:00Z","scheduled_start_time":"2022-09-25T03:30:00Z","scheduled_end_time":"2022-09-25T05:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64684","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":267910,"title":"Issue using Google SSO login","description":"We are currently facing issues with Google login in the customer portal. Our engineers have been notified of this, and they are working on the same. More updates to follow.","start_time":"2022-09-10T11:57:00Z","end_time":"2022-09-10T14:08:26Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":240653,"title":"Major Downtime in US Region","description":"Team, currently we are facing some issues with our application servers. Customers may observe errors in using the application. Our Engineers are working on it and will keep our customers posted on the progress.","start_time":"2022-08-18T05:23:00Z","end_time":"2022-08-18T06:40:56Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"MO"},{"component":"64682","new_status":"MO"},{"component":"64684","new_status":"MO"},{"component":"64687","new_status":"MO"},{"component":"64689","new_status":"MO"},{"component":"64690","new_status":"MO"},{"component":"64691","new_status":"MO"},{"component":"64700","new_status":"MO"},{"component":"64702","new_status":"MO"},{"component":"64703","new_status":"MO"},{"component":"64707","new_status":"MO"},{"component":"64708","new_status":"MO"},{"component":"136012","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":208395,"title":"Error activating users","description":"Few users would be experiencing issues with the Account Activation. Our engineering team is working on it with high priority and we will keep you posted with further updates.","start_time":"2022-08-02T15:45:00Z","end_time":"2022-08-03T05:43:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":190355,"title":"Scheduled Maintenance Email Service (July 24th 7:00 AM - 7.30 AM IST)","description":"Our Email service is going through a scheduled Maintenance on 24th July, 07:00 AM - 07:30 AM IST. During this window, we would queue and retry all the email requests with a delay of 5 minutes. We will ensure that there is no loss of emails that are supposed to be delivered as we only foresee a delay during the maintenance window.","start_time":"2022-07-24T01:30:00Z","end_time":"2022-07-24T02:00:00Z","scheduled_start_time":"2022-07-24T01:30:00Z","scheduled_end_time":"2022-07-24T02:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64661","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":190345,"title":"Scheduled Maintenance DB (July 17th 7:00 AM - 7.30 AM IST)","description":"To serve our valuable customers better, on Sunday, 17th July, between 07:00 AM to 07:30 AM IST, we are performing routine infrastructure upgrades for our DB servers in the US and IN regions. \n\nAs the result, you may experience problems accessing the application during the specified time period. All the operations will resume immediately after the maintenance window and we will update the status once this is completed.\n\nWe apologise for any inconvenience that this may cause and your support is highly appreciated.\n\nThanks,\nTeam Freshworks","start_time":"2022-07-17T01:30:00Z","end_time":"2022-07-17T02:00:00Z","scheduled_start_time":"2022-07-17T01:30:00Z","scheduled_end_time":"2022-07-17T02:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64674","new_status":"UM"},{"component":"64702","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":184980,"title":"Issues with receiving and sending emails via Outlook","description":"We’re currently facing issues with fetching emails via IMAP and sending outgoing emails via SMTP because of a Microsoft office 365 outage (https://portal.office.com/servicestatus). We have raised it internally with them and Microsoft has acknowledged the same. We will keep this thread posted on further updates","start_time":"2022-06-21T09:24:00Z","end_time":"2022-06-22T02:40:27Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64696","new_status":"PD"},{"component":"64704","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":180760,"title":"Scheduled Maintenance of internal report scheduling & Data Exports services (Jun 4 ,2022 7:00 AM - 08:00 AM)","description":"There is a planned maintenance activity and Analytics is partially affected during this period. We will not be able to create new, update or delete Report schedules & Data Exports during this maintenance window.","start_time":"2022-06-04T01:30:00Z","end_time":"2022-06-04T02:30:00Z","scheduled_start_time":"2022-06-04T01:30:00Z","scheduled_end_time":"2022-06-04T02:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64688","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"65885","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":176996,"title":"Scheduled Maintenance of internal report scheduling & Data Exports services (May 21,2022 06:00 AM - 07:00 AM)","description":"There is a planned maintenance activity and Analytics is partially affected during this period. We will not be able to create new, update or delete Report schedules & Data Exports during this maintenance window.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding.","start_time":"2022-05-21T00:30:00Z","end_time":"2022-05-21T01:30:00Z","scheduled_start_time":"2022-05-21T00:30:00Z","scheduled_end_time":"2022-05-21T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64688","new_status":"UM"},{"component":"64708","new_status":"UM"},{"component":"64709","new_status":"UM"},{"component":"65885","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":176891,"title":"Freshsales down in US region","description":"We were facing a network connectivity issue in our servers causing downtime for Freshsales in the US region between 9.30 AM to 10.18 AM IST. \n\nThe issue is resolved now and all our operations are back to normal.","start_time":"2022-05-20T04:10:00Z","end_time":"2022-05-20T04:48:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"MO"},{"component":"64682","new_status":"MO"},{"component":"64684","new_status":"MO"},{"component":"64687","new_status":"MO"},{"component":"64689","new_status":"MO"},{"component":"64690","new_status":"MO"},{"component":"64691","new_status":"MO"},{"component":"64700","new_status":"MO"},{"component":"64702","new_status":"MO"},{"component":"64703","new_status":"MO"},{"component":"64707","new_status":"MO"},{"component":"64708","new_status":"MO"},{"component":"136012","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":175931,"title":"Scheduled Maintenance of Internal Scheduling Service (May 21, 2022 6:00 AM - 7:00 AM IST)","description":"In our continuous endeavour to serve our valuable customers better, on Saturday, May 21, 2022 between 6:00 AM and 7:00 AM IST, we are performing infrastructure upgrades in our internal scheduling service to optimize for performance. All the operations will resume immediately after the maintenance window and all the backlog jobs will be processed without any issues.\n\nWe apologize for any inconvenience that this may cause and your support is highly appreciated.\n\nThanks,\nTeam Freshworks","start_time":"2022-05-21T00:30:00Z","end_time":"2022-05-21T01:30:00Z","scheduled_start_time":"2022-05-21T00:30:00Z","scheduled_end_time":"2022-05-21T01:30:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64656","new_status":"UM"},{"component":"64658","new_status":"UM"},{"component":"64662","new_status":"UM"},{"component":"64667","new_status":"UM"},{"component":"64668","new_status":"UM"},{"component":"64669","new_status":"UM"},{"component":"64670","new_status":"UM"},{"component":"64680","new_status":"UM"},{"component":"64686","new_status":"UM"},{"component":"64687","new_status":"UM"},{"component":"64689","new_status":"UM"},{"component":"64691","new_status":"UM"},{"component":"64693","new_status":"UM"},{"component":"64700","new_status":"UM"},{"component":"64706","new_status":"UM"},{"component":"64710","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":169195,"title":"Login and Sign up failure","description":"Login and Sign up for the freshworks CRM product is down in the US region. Our engineers are working on the fix.","start_time":"2022-04-14T12:05:00Z","end_time":"2022-04-14T13:33:52Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"MO"},{"component":"64702","new_status":"MO"},{"component":"64703","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":157357,"title":"Scheduled Maintenance of Email Service in the US Region (March 6, 2022 12 - 12:30 PM IST)","description":"On Sunday, March 6, 2022 at noon IST, we are performing upgrades in our Email service infrastructure to improve our Email service and to serve our valuable customers better. The email service will be paused for 30 minutes during this maintenance window. All the operations related to the Email service will resume immediately after the maintenance window and all the backlog emails will be processed without any issues.\n\nWe apologize for any inconvenience that this may cause and your support is highly appreciated.\n\nThanks,\nTeam Freshworks","start_time":"2022-03-06T06:30:00Z","end_time":"2022-03-06T07:00:00Z","scheduled_start_time":"2022-03-06T06:30:00Z","scheduled_end_time":"2022-03-06T07:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64681","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64687","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":154054,"title":"Degraded Performance","description":"We are facing issue with API modules. Some of the customers might face service degradation due this interruption.","start_time":"2022-02-21T02:51:00Z","end_time":"2022-02-21T04:01:43Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":149542,"title":"Intermittent Issues with Email Service","description":"We are currently facing some intermittent performance issues with the email service. Some customers might face slow delivery of emails. Our specialists are currently working to resolve this at the earliest. We sincerely regret the inconvenience caused.","start_time":"2022-01-31T07:50:00Z","end_time":"2022-01-31T13:51:31Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64661","new_status":"PD"},{"component":"64662","new_status":"PD"},{"component":"64672","new_status":"PD"},{"component":"64675","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64680","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64687","new_status":"PD"},{"component":"64693","new_status":"PD"},{"component":"64696","new_status":"PD"},{"component":"64704","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":147372,"title":"Scheduled Maintenance for Email Service in the IND region (Jan 23, 2022 7pm - 7:30pm IST)","description":"This Sunday, January 23 2022 at 7 pm IST, we will perform some Redis upgrades in our email service to keep Email service reliable and fast. During this maintenance window, the email service will be paused for 30 minutes. All the operations related to the email service will resume immediately after the maintenance window.\n\nWe apologize for any inconvenience that this may cause and your patience is highly appreciated.\n\nThanks,\nTeam Freshworks","start_time":"2022-01-23T13:30:00Z","end_time":"2022-01-23T14:00:00Z","scheduled_start_time":"2022-01-23T13:30:00Z","scheduled_end_time":"2022-01-23T14:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64661","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64680","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":147269,"title":"Application Slowness","description":"We are experiencing delayed responses in the Freshsales Application. Our engineers are working to resolve the issue. We will provide an update as soon as more information becomes available","start_time":"2022-01-21T10:16:00Z","end_time":"2022-01-21T11:07:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":142928,"title":"Major outage","description":"We are facing a network connectivity issue in our servers which is causing downtime for Freshsales in AU region. We are working to resolve it at the earliest; Updates to follow","start_time":"2022-01-03T16:05:00Z","end_time":"2022-01-03T17:24:46Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"MO"},{"component":"64656","new_status":"MO"},{"component":"64657","new_status":"MO"},{"component":"64662","new_status":"MO"},{"component":"64663","new_status":"MO"},{"component":"64664","new_status":"MO"},{"component":"64665","new_status":"MO"},{"component":"64668","new_status":"MO"},{"component":"64670","new_status":"MO"},{"component":"64671","new_status":"MO"},{"component":"64675","new_status":"MO"},{"component":"64677","new_status":"MO"},{"component":"65883","new_status":"MO"},{"component":"65885","new_status":"MO"},{"component":"136014","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":143028,"title":"Major outage","description":"We are facing a network connectivity issue in our servers which is causing downtime for Freshsales in EU region. We are working to resolve it at the earliest. Updates to follow","start_time":"2022-01-03T14:04:00Z","end_time":"2022-01-03T14:28:26Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64685","new_status":"MO"},{"component":"64686","new_status":"MO"},{"component":"64692","new_status":"MO"},{"component":"64693","new_status":"MO"},{"component":"64694","new_status":"MO"},{"component":"64696","new_status":"MO"},{"component":"64698","new_status":"MO"},{"component":"64704","new_status":"MO"},{"component":"64706","new_status":"MO"},{"component":"64709","new_status":"MO"},{"component":"64710","new_status":"MO"},{"component":"65882","new_status":"MO"},{"component":"136013","new_status":"MO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":143000,"title":"Partial Outage","description":"We still continue to see issues in product module in EU Region. We regret the hindrance this has brought to you. More updates shall follow.","start_time":"2022-01-03T14:28:00Z","end_time":"2022-01-03T18:04:58Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"136013","new_status":"PO"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":141034,"title":"Degraded Performance","description":"Our cloud service provider has issues with one of the availability zones. Some of the customers might face service degradation due this interruption.","start_time":"2021-12-22T12:11:00Z","end_time":"2021-12-22T14:46:03Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":133187,"title":"Degraded Performance","description":"We are experiencing a degraded performance in the features related to account / user management. Our best minds are working on fixing the same. More updates to follow","start_time":"2021-11-17T17:15:00Z","end_time":"2021-11-18T18:07:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":109093,"title":"Degraded Performance","description":"We are currently facing issues with Analytics service and hence customers may face issues with reports dashboard. Further updates to follow.","start_time":"2021-08-18T15:30:00Z","end_time":"2021-08-18T21:02:18Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64708","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":87888,"title":"Degraded Performance","description":"We are currently facing issues with Analytics data sync and hence customers may notice delays with the same. Further updates to follow.","start_time":"2021-06-30T18:30:00Z","end_time":"2021-06-30T20:07:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64688","new_status":"PD"},{"component":"64708","new_status":"PD"},{"component":"64709","new_status":"PD"},{"component":"65885","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":87020,"title":"Degraded performance","description":"We are facing issues with signing up for Freshworks CRM accounts in US region . Our best minds are working on fixing this. Further updates to follow.","start_time":"2021-06-28T23:20:00Z","end_time":"2021-06-29T08:25:46Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"},{"component":"64691","new_status":"PD"},{"component":"64700","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":72628,"title":"Degraded Performance","description":"CRM customers are facing issues with the new signups. Our engineering team is working towards the resolution. Follow for more updates.","start_time":"2021-05-31T07:00:00Z","end_time":"2021-05-31T11:38:08Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":71473,"title":"Degraded Performance","description":"CRM customers are facing issue with the Freshchat new signups. Our engineering team is working towards the resolution. Follow for more updates","start_time":"2021-05-28T09:20:00Z","end_time":"2021-05-28T10:00:13Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64691","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":69993,"title":"Degraded Performance","description":"We are currently facing issues rendering profile pictures of the users across regions. Few users would be facing issues while updating user profile information as well. Our team has identified the root cause and is working on the resolution at the earliest.","start_time":"2021-05-25T13:50:00Z","end_time":"2021-05-25T15:50:49Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"},{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":69984,"title":"Degraded Performance","description":"We are currently facing issues in delivering transactional emails like password reset or notification emails. Our best minds are working on it right now and we will keep you posted with timely updates","start_time":"2021-05-25T13:50:00Z","end_time":"2021-05-25T16:32:07Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64672","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64704","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":65002,"title":"Degraded performance","description":"We were facing some intermittent issues with our application servers. Customers might have faced delay in service.","start_time":"2021-05-11T19:48:00Z","end_time":"2021-05-11T19:56:29Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64702","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":42713,"title":"Scheduled maintenance","description":"Our email service provider is undergoing scheduled maintenance and during this time there may be minor disruptions to the email service. The systems will be back to optimal performance once the maintenance is done. We appreciate your patience in the meantime","start_time":"2021-03-07T00:00:00Z","end_time":"2021-03-07T04:00:00Z","scheduled_start_time":"2021-03-07T00:00:00Z","scheduled_end_time":"2021-03-07T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64672","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":42678,"title":"Degraded Performance","description":"We are currently experiencing issues with product sign-up for new customers. Our engineers are working on this with priority. Further updates to follow.","start_time":"2021-03-06T10:05:00Z","end_time":"2021-03-06T12:29:32Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"OP"},{"component":"64674","new_status":"OP"},{"component":"64692","new_status":"OP"},{"component":"64702","new_status":"OP"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":41314,"title":"Degraded Performance","description":"We're currently experiencing issues with sign-up for Non-US regions. Our engineers are working on this with priority. Further updates to follow.","start_time":"2021-02-27T20:11:00Z","end_time":"2021-02-27T21:19:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":41219,"title":"Degraded Performance","description":"We're currently experiencing issues with sign up for Non-US regions. Our engineers are working on this with priority. Further updates to follow.","start_time":"2021-02-27T10:12:00Z","end_time":"2021-02-27T12:21:39Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":41112,"title":"Degraded Performance","description":"We're currently experiencing issues with sign up for Non-US regions. Our engineers are working on this with priority. Further updates to follow.","start_time":"2021-02-26T21:11:00Z","end_time":"2021-02-27T01:13:00Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64655","new_status":"PD"},{"component":"64674","new_status":"PD"},{"component":"64692","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":40314,"title":"Degraded Performance","description":"We are facing some intermittent issues with our application servers. Customers might face login/logout intermittent unavailability. Engineers are working on it, will keep you posted on the status.","start_time":"2021-02-23T09:34:00Z","end_time":"2021-02-23T09:55:32Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64692","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":39588,"title":"Scheduled Maintenance","description":"There is a Schedule Maintenance with our Email Service provider on 21st February, 5:30 AM - 9:30 AM. During this window, we would queue and retry all the emails once the maintenance is completed. You will observe only delay and no loss of email during the maintenance window.","start_time":"2021-02-21T00:05:00Z","end_time":"2021-02-21T04:00:00Z","scheduled_start_time":"2021-02-21T00:05:00Z","scheduled_end_time":"2021-02-21T04:00:00Z","is_private":false,"is_planned":true,"affected_components":[{"component":"64661","new_status":"UM"},{"component":"64672","new_status":"UM"},{"component":"64675","new_status":"UM"},{"component":"64677","new_status":"UM"},{"component":"64681","new_status":"UM"},{"component":"64684","new_status":"UM"},{"component":"64696","new_status":"UM"},{"component":"64704","new_status":"UM"}],"is_auto_update_status_on_scheduled_start":true,"is_auto_update_status_on_scheduled_end":true,"is_auto_update_component_status_on_scheduled_start":true,"is_auto_update_component_status_on_scheduled_end":true,"attachment_url":null},{"id":26644,"title":"Degraded Performance","description":"Due to increased errors in the Amazon Kinesis Data Streams service the Search functionality is being impacted. Journeys will be affected under outgoing email. Our team is in touch with AWS regarding the issue. Updates to follow.","start_time":"2020-11-25T13:22:00Z","end_time":"2020-11-26T08:12:00.558501Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64681","new_status":"PD"},{"component":"64707","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null},{"id":28266,"title":"Degraded Performance","description":"We are facing issues with email delivery to Gmail email addresses due to an outage in Gmail services. Google is working on resolving the issue and we are closely following up. More updates to follow.","start_time":"2020-12-14T23:30:00Z","end_time":"2020-12-15T06:23:34Z","scheduled_start_time":null,"scheduled_end_time":null,"is_private":false,"is_planned":false,"affected_components":[{"component":"64661","new_status":"PD"},{"component":"64672","new_status":"PD"},{"component":"64675","new_status":"PD"},{"component":"64677","new_status":"PD"},{"component":"64681","new_status":"PD"},{"component":"64684","new_status":"PD"},{"component":"64696","new_status":"PD"},{"component":"64704","new_status":"PD"}],"is_auto_update_status_on_scheduled_start":false,"is_auto_update_status_on_scheduled_end":false,"is_auto_update_component_status_on_scheduled_start":false,"is_auto_update_component_status_on_scheduled_end":false,"attachment_url":null}]}